Experience Lead
Sloomoo Institute
ABOUT SLOOMOO
Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design. Sloomoo's universe has expanded - there are now a total of 5 Institutes (NYC, LA, Houston, Chicago, Atlanta) and two MiniMoos (Boston, Philadelphia) with more to come. MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play. The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more. The mission: Deliver joy, whether you're a kid or kid-at-heart. Position Summary The Experience Lead is a hands-on, guest-facing floor leader who helps bring the Sloomoo experience to life every day. Working closely with the Assistant General Manager (AGM) and General Manager (GM), this role provides real-time support, coaching, and oversight of the hourly team while driving service excellence across every station. This is not a behind-the-scenes role. The Experience Lead is present, energized, and leading by example-from guiding guests with enthusiasm to training Slimetenders, ensuring breaks, addressing challenges, and reporting daily insights to management. You will be key to upholding Sloomoo's values:1. Joy - Joy is our DNA. We spark wonder, play, and creativity in everything we do. 2. Accountability - We own it. Every action, every result-our name is on it. 3. Collaboration - Joy happens when we create together. We rise as one team. 4. Innovation - We push limits, dream big, and turn bold ideas into reality. 5. Inclusivity - Everyone belongs. Every voice matters. 6. Resilience - We pivot, solve, and grow stronger through every challenge. 7. Excellence - Good isn't enough. We obsess over the details that make greatness. Responsibilities:
- Act as the shift leader when AGM/GM are offsite or focused elsewhere; manage 30-40 hourly team members on shift.
- Take personal responsibility for presentation and experience standards across the site.
- Deliver and elevate guest experiences across all zones; troubleshoot issues quickly with a calm, joyful tone
- Continually support and challenge the teams to maintain and improve the overall experience, championing developments that have a positive impact on the visit. Communicate with leadership regarding staff coaching opportunities.
- Develop and maintain excellent working relationships with relevant leadership teams.
- Champion all requirements relating to accessibility including physical facilities and staff training, and delivery and improvements across the site.
- Represent the guest Experience team in meetings and committees as assigned.
- In conjunction with the General Manager, control labor spend to ensure we are maintaining front of house (FOH) labor budgets to set standards.
- Support marketing efforts through videos, pictures, stories etc.
- Report any issues, including written incident reports at the end of the shift.
- Support the Manager on Duty on delivering top of the class birthday parties, events & groups visits.
- Lead by example displaying the expectation of the team through your actions.
- Aware of the needs of the team and providing training, support, breaks when necessary.
- Ensure that safety is the top priority at all times.
- You're smiling, being authentic - even when guests may not be around!
- Other responsibilities as assigned by managers.
- Experience of operational management within a guest-facing operation including hotels, restaurants/food & beverage, entertainment operations, museums, live events or similar (required).
- Excellent time management and organizational skills.
- Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
- Ability to engage with colleagues in a diplomatic manner, with firmness where necessary.
- Knowledge of Microsoft Office, Google Suite, Slack, Project Management systems.
- Energetic, perceptive, confident problem solver with a good sense of humor.
- Able to problem solve in a fast-paced environment.
- Minimum age: 18 years.
Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Experience Lead in New York, NY vacancy
$165k - $185k
...and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you... ...brighter way forward. Job Summary The Global Workplace Experience Lead sets the vision, standards, operating model, and programming...SuggestedFull timeWork at officeLocal areaRelocation$126.91k - $208.5k
DescriptionAs a Consumer Experience (CX) Center of Excellence (COE) Lead, you’ll be a strategic enabler between our CX Center of Excellence and business, product and technology product teams — championing a journey-first, data-defensible approach that advances consumer...SuggestedFull timeH1bVisa sponsorshipWork visaFlexible hours3 days per week- ...skills. We are committed to being America's best first job. Let's talk. Make your move. See a day in the life of a Guest Experience Lead at McDonald's Requirements: We believe in letting you do you. If you're looking for a part-time job that supports your...SuggestedFull timePart timeLocal area
$3,000 per month
...Guest Experience Lead The Guest Experience Lead is a hands-on retail leader responsible for delivering an exceptional guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching...SuggestedFull timeTemporary workPart timeFlexible hoursAfternoon shift- ...PepsiCo is seeking an Associate Manager, Omni-Retail Experience to enhance their e-commerce and campus store channels. This critical role involves managing day-to-day operations and aligning retail strategies to ensure an optimal consumer experience. The ideal candidate...Suggested
$21 per hour
...Guest Experience Team Lead Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDS TM Experience, and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of...Hourly payPart timeWorldwideFlexible hoursShift workAfternoon shift$141.2k - $278.3k
Position Summary Lead Architect with Agentic AI Experience, AI & Engineering/Engineering as a ServiceAgentic AI is moving from experimentation to production, and organizations everywhere are racing to figure out how to build it responsibly and at scale. We're growing...Work at officeLocal areaFlexible hoursShift work$35 - $39 per hour
Rothy’s in Houston, TX is seeking a Store Manager to deliver an exceptional customer experience while guiding a high-performing team. You’ll lead daily operations, recruit and develop staff, and collaborate with store and cross-functional partners to drive growth. This...Hourly pay$95k - $115k
...Burch seeks a Full-Time Store Director in Central Valley, NY, who will be responsible for creating an exceptional customer experience and leading a strong team. The ideal candidate has a Bachelor's degree and at least 5 years of managerial experience. As a crucial brand...Full time- ...operation of a single store, including hiring, managing and directing teammates to achieve financial goals and deliver exceptional guest experiences. The role requires flexibility and leadership to drive success in a fast-paced environment. The company offers an 8+ week Store...
- Carter’s Inc. in New York, NY is seeking a Store Manager to lead a team of sales associates in a fast-paced baby and children's clothing... ...run smoothly while delivering an exceptional customer experience. The role requires retail management experience, a high school...
$85k
...looking for a Store Manager in New York City to oversee daily operations and ensure excellent guest experiences while meeting sales targets. Your role includes leading and developing a team, maintaining operational compliance, and driving sales growth. The ideal candidate...$35 - $39 per hour
Rothy's in New York City seeks a Store Manager to enhance customer experience and manage daily operations. The successful applicant will lead a team, ensure high service standards, and drive sales goals. You'll collaborate across departments to foster community, promote...Hourly pay- ...all home games, watch parties, and events in New York. You will ensure smooth game-day operations and deliver an exceptional fan experience, while managing relationships with production partners and volunteers. Strong collaboration, attention to detail, and a passion...
- ...Stores in New York is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader in creating... ...maintain high standards, and ensure every customer has a great experience—every day, every time. This role offers growth opportunities...
- ...seeking an Assistant Store Manager to support the Store Manager in building a high-performing team and delivering an amazing customer experience. You will help run store operations, maintain visual standards, and contribute to a positive, energetic environment. You are a...
- ...Stores in New York is seeking an Assistant Store Manager to help lead daily operations, deliver outstanding customer service, and... ...creating a clean, welcoming environment while ensuring a great experience for every customer. Responsibilities include supervising daily...
- Crosby’s Stores is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader. You will supervise... ...members, uphold standards, and ensure an outstanding customer experience. This role emphasizes cash handling, scheduling, and coaching...
$171.6k - $245k
...Francisco or San Jose locations. Meet the Team Cisco’s Platform Experience Group is redefining how users interact with Cisco’s products by... ...with strong visual craft and execution. Your Impact As a Lead Product Designer, you’ll play a hands-on role in defining and delivering...Full timeTemporary workLocal areaRemote workFlexible hours$141.2k - $278.3k
Position Summary Lead Solution Architect - AI & Engineering/EaasJoin Deloitte’s AI & Engineering practice and help architect... ...Data Science, Electrical Engineering, or Mathematics8+ years of experience in software engineering, application architecture, or solution...Local areaFlexible hours$24 per hour
...Culinary Experience Team Lead As a Culinary Experience Team Lead (CETL) at Impact Kitchen, you set the culinary standard high and are passionate about ensuring guests enjoy their experience through incredible food. You create delectable and consistent dishes for dine...Full timeImmediate startFlexible hoursWeekend workAfternoon shift$19 per hour
...internal success planning last quarter. ~91% – Our average Employee Experience score. ~87.5% – Our average score across Indeed and Glassdoor... ...Impact might be a great fit for you! GUEST EXPERIENCE TEAM LEAD As a Guest Experience Team Lead (GETL) at Impact Kitchen you...Full timeImmediate startFlexible hoursShift workWeekend workAfternoon shift$35 - $40 per hour
...Job Description Job Description Job Title: Workplace Experience Lead Location: New York, NY Temp to hire Monday-Thursday 8:30am-5pm and Friday 9am-5pm Pay rate: $35- $40/h Overview: We seek an exceptional Workplace Experience Lead ready to...Temporary workFor contractorsWork at officeLocal areaImmediate startFlexible hours- Abacus seeks a Client Experience Manager to own relationships across assigned accounts, driving satisfaction, retention, and long-term value... ...deliver measurable outcomes. In this hybrid NYC role, you’ll lead business reviews, identify expansion opportunities, and...
- ...establishment in New York is seeking a Guest Service Staff Member to greet customers, manage guest flow, and ensure a positive guest experience. Duties include maintaining cleanliness, assisting guests with inquiries, and supporting management in daily operations....Weekly pay
- ...assisting in training new staff, maintaining service efficiency, and supporting management. Ideal candidates will have prior restaurant experience, effective communication skills, and the ability to multitask in a fast-paced environment. This position requires physical...
- JAMS, Inc. is seeking a Facilities Manager to oversee Resolution Centers, ensuring superior client experiences across multiple locations. You will lead a team, maintain standards, manage budgets, and coordinate with cross-functional partners to support events and continuous...
- Alts is seeking a Studio Experience Manager in New York to lead client experience, front-of-house operations, and daily studio execution. You will partner with the Tailoring Shop Manager to balance client expectations with production capacity and craft an exceptional guest...
- Citi in San Francisco, CA is seeking a Client Experience Associate AVP to advance onboarding and client service under the SAFE Act. The role partners with sales, KYC, account opening and product teams to deliver a differentiated client experience. You will apply expert...
- Glossier seeks a Brand Experience Lead to shape New York flagship experiences, turning retail into a cultural hub. You will lead events, activations, and partnerships, turning cultural signals into moments that deepen community and elevate the brand. Collaborating with...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Experience Lead. Be the first to apply!


