Team Lead

Job Description

Job Description

Join Our Team as a Team Lead at Sky Zone Trampoline Park in Mount Pleasant, SC!

Sky Zone Trampoline Park is where FUN & ENERGY collide! Located at 411 Wando Park Blvd. in Mount Pleasant, SC.

We are all about creating memorable moments for our guests and lasting connections with our membership holders.

If you’re looking for a dynamic, fast-paced and exciting environment where you can interact with people and be part of a team that loves what they do, this is the place for you. We’re currently seeking friendly and reliable Team Leads to join our team and help make every guest experience unforgettable.

As a Team Lead at Sky Zone Trampoline Park, you’ll bridge the gap between frontline team members and the park management team. Your day-to-day responsibilities will include but not limited to supervising a team of court monitors/cashiers, ensuring guest safety and satisfaction, coordinating emergency protocols, and managing the overall floor operations. You’ll also assist with maintaining a clean and organized facility, and may occasionally be asked to help with other tasks as needed to keep our park running smoothly. This role is perfect for someone who enjoys interacting with people, has great time management and communication skills, and works diligently with integrity.

• Staff Supervision: Oversees court monitors and cashiers, making sure staff are actively watching assigned zones, monitors staff performance, and facilitating breaks/rotations. 
• Safety & Rule Enforcement: Maintains guest safety on jumping surfaces, foam pits, or sports courts, and steps in during escalated rule violations or emergencies.
• Operations & Maintenance: Performs or verifies daily safety checklists, inspects equipment, and handles basic cleaning or maintenance tasks. 
• Escalation Support: Acts as an intermediate point of contact between front-line team members and management, helping coordinate responses to guest issues or injuries.
• Task Allocation: Assigns daily or weekly work based on individual team member strengths and capacities.
• Guidance and Mentoring: Provides hands-on technical instruction, helps solve daily problems, and coaches less-experienced employees.

We’re looking for someone who:

• Has a positive attitude and excellent customer service skills.
• Works with integrity
• Can communicate effectively with guests and team members.
• Excellent time-management skills.
• Is reliable, punctual, and ready to contribute to a team-oriented environment.
• Has reliable transportation.
• Must be 18 years of age or older.

No prior experience is required, so this is a great opportunity to start your career in a management driven role!

$10-$16/hr based on experience/work performance.

20% Off Fuel Zone Purchases

Uniforms Provided

Free Soft Drinks During Shift

Free Unlimited Jump-Time

At Sky Zone Trampoline Park, we pride ourselves on fostering a welcoming and energetic atmosphere for both our guests and our team members. You’ll have the chance to work in a one-of-a-kind environment where no two days are the same, and you’ll be surrounded by a team that values fun, teamwork, and exceptional service.

Ready to jump into an exciting new role? Apply today and become part of the Sky Zone family! We can’t wait to meet you.

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