Customer Care Representative

Customer Care Representative

RJ Young is a leading provider of business technology solutions, supporting organizations with innovative products, services, and customer-focused support. We are committed to building lasting relationships through responsive service and a team-first culture.

At RJ Young, we value people who care about customers and each other. We offer a supportive, professional work environment with opportunities to grow, collaborate, and make an impact. RJ Young is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

As a Customer Care Representative, you'll be on the front lines of our customer experience. You'll assist customers by answering questions, resolving issues, and coordinating service and supply requests, playing an essential role in maintaining high levels of customer satisfaction.

The pay range for this position is $18 - $20.

Field inbound calls in a professional and courteous manner

Respond to customer inquiries via phone and email

Research and identify effective solutions to customer issues

Enter incoming service and supply requests accurately

Follow up with customers as needed to ensure resolution

Collaborate with internal teams to address customer needs

Perform additional duties as assigned by the Customer Care Manager

High School Diploma required

Customer service experience preferred

Strong verbal and written communication skills

Active listening and conflict resolution abilities

Ability to multitask and navigate multiple systems simultaneously

Proficiency with Microsoft applications (Outlook, Word, Excel, Teams) preferred

Strong attention to detail and problem-solving skills

Empathy, adaptability, and the ability to remain calm under pressure

Ability to sit at a computer for extended periods of time

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Duties, responsibilities, and activities may change at any time with or without notice.