Strategic Client & Business Development Manager

International Recovery Systems Inc.

Job Description

International Recovery Systems is seeking a high-performing Strategic Client & Business Development Manager to lead both existing client relationship management and new business development efforts across our repossession, recovery, transportation, and related service offerings. This role is responsible for strengthening and expanding relationships with existing clients while identifying, cultivating, and securing new business opportunities within the automotive finance, lending, fleet, and related markets.

The ideal candidate is equally comfortable acting as a trusted advisor to existing clients and as a growth-focused business developer who can identify opportunities, open doors, and convert prospects into long-term strategic partnerships.This individual will analyze client performance metrics, monitor market trends, conduct regular business reviews, support onboarding and compliance initiatives, and represent IRS in business development efforts including networking, conferences, industry events, and direct outreach.

Key Traits for Success

Self-starter who can operate independently
Strong business acumen with a growth mindset
Comfortable having performance-based conversations with clients
Ability to balance relationship-building with accountability
Detail-oriented with a strong focus on compliance and execution
Willingness to travel as needed for client meetings

Compensation & Benefits

Competitive base salary + performance-based incentives
Benefits package including medical, vision, dental, 401k, and more!
Opportunity for advancement within a growing organization

Responsibilities

Key Responsibilities

Client Relationship Management / Account Growth

Serve as primary relationship manager for assigned client accounts
Maintain and strengthen executive and operational relationships with existing clients
Conduct monthly, quarterly, and annual business review meetings with clients
Analyze client performance metrics, including:
- Recovery percentages
- Assignment volume trends
- Revenue performance
- Vendor scorecard performance
- Compliance metrics
- Geographic performance trends
- Service delivery KPIs
Identify trends, risks, and growth opportunities within client portfolios
Develop action plans to improve client performance and retention
Proactively address client concerns, escalations, and service issues
Collaborate with operations leadership to ensure client expectations are achieved
Identify opportunities to expand current client relationships into additional services, regions, or business units
Manage contract renewals and strategic account retention initiatives

Business Development / Revenue Growth

Identify, prospect, and develop new business opportunities within target markets
Build relationships with prospective lenders, finance companies, fleet organizations, forwarders, and strategic partners
Develop and execute targeted outreach campaigns
Represent IRS at industry conferences, trade shows, networking events, and association meetings
Coordinate sales presentations, proposals, and capability reviews
Manage prospect pipeline from initial outreach through onboarding
Assist in RFP responses, vendor applications, and onboarding documentation
Monitor market activity, competitor movement, and industry trends
Identify expansion opportunities in new markets, service lines, and verticals
Develop strategic partnerships that enhance IRS growth initiatives

Client Onboarding & Compliance Oversight

Coordinate onboarding of all new client relationships
Ensure successful implementation and integration of new accounts
Monitor ongoing compliance requirements for existing and prospective clients
Maintain awareness of client-specific contractual obligations, vendor requirements, insurance standards, and compliance expectations
Partner with operations and compliance teams to address deficiencies proactively
Support audit preparation and documentation where required

Reporting & Analytics

Prepare and present internal executive reporting on:
- Client health
- Revenue performance
- Growth opportunities
- Pipeline status
- Market activity
- Retention risk
Maintain CRM / pipeline documentation and account activity reporting
Use performance data to support strategic decision-making

Requirements

Required

5+ years experience in:
- Account management
- Client relationship management
- Business development
- Sales
- Automotive finance / recovery / repossession / transportation industries preferred
Strong understanding of client performance analytics and KPI reporting
Experience managing executive-level business relationships
Demonstrated ability to develop new business opportunities
Strong presentation and communication skills
Experience with contract negotiation / proposal development
Ability to analyze operational and financial performance data
Strong organizational and project management skills
Self-directed and highly accountable

Preferred

Existing relationships within automotive finance / lending / repossession industries
Vendor management experience
Compliance / onboarding experience
CRM software proficiency
Association / conference networking experience

Apply

Vacancy posted 16 days ago

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