Maintenance Coordinator

Job Description

Job Description

Fogelman is a nationally recognized, fully integrated multifamily real estate company that invests in and manages apartment communities, backed by six decades of experience, dynamic associates, and expert leadership. Our collaborative culture has earned us recognition as the #2 ranked Best Places to Work in Multifamily for 2026. With teamwork, experience, and expertise at the core of who we are, we create welcoming communities for thousands of residents while building trusted relationships and durable value for our partners, investors, and associates.

SUMMARY

The Maintenance Coordinator supports daily maintenance operations by managing resident service requests,providing customer service, and assisting with apartment readiness inspections. This role serves as a key liaison between residents, maintenance staff, and vendors to ensure timely service, effective communication, and a positive resident experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Help manage day to day maintenance operations. Offers clerical support to management team. Helps manage office procedures and scheduling.
• Manage move in/out keys and dates, scheduled vendors.
• Manage resident requests via Happy co.
• Manage Service Technicians with service requests. Maintaining proper order of requests, scheduling future work with residents.
• Complete statement of deposit accounting on move outs after assessing damages.
• Assisting with supply orders and generating PO’s, processing invoices for maintenance related items.
• Pre-walk move-in units to ensure the highest standard/quality possible
• Schedule vendors for turn units
• Complete move-in inspections with the new resident, ensuring all concerns are taken care of
• Taking the lead on assisting residents with potential problems
• Assisting the administrative department with clerical duties, such as organizing work schedules. Provide call backs for quality of work insurance.
• Processing work orders, organizing invoices, and assisting admin staff with payroll.
• Performing office duties, such as answering phones, emails, sending notices and replying to messages.
• Managing daily office operations and maintaining an organized work environment.
• Facilitating communication between management and residents.
• Overseeing and interpreting the company's administrative policies and procedures.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or 6 months to 1 year related experience and/or training; or equivalent combination of education and experience. 

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with residents one-on-one or groups of employees. 

REASONING ABILITY

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations. 

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands and fingers and reach with hands and arms.
• The employee is frequently required to stand, walk and sit.
• The employee is occasionally required to climb, stoop, kneel, crouch and crawl.
• The employee must occasionally lift and/or move up to 10 lbs. Specific vision abilities include close, distant, color and peripheral.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

#ZR

Fogelman is a drug free workplace and Equal Opportunity Employer.  Offers are contingent upon the successful completion of the pre-employment process which may include criminal background, motor vehicle reporting, drug testing, and reference checks.