Customer Service Representative

Job Description

Job Description

We are looking for a dependable and organized Customer Service Representative to support daily communication with customers and assist with office operations. This role involves answering phones, responding to emails, coordinating with internal teams, and helping keep customer and order information organized across several systems.

The ideal candidate is professional with customers, comfortable using computers and business software, and able to manage multiple tasks in a fast-paced environment.

We value professionalism, organization, and a strong sense of responsibility when handling customer information and supporting daily operations.

Key Skills & Qualifications:

Customer Communication

• Strong phone and email communication skills
• Professional and friendly customer interaction
• Ability to gather and record customer information accurately
• Comfortable assisting both phone and walk-in customers

Organization & Attention to Detail

• Highly organized with strong attention to detail
• Able to manage multiple tasks and follow up on requests
• Comfortable handling confidential customer information responsibly

Computer & Office Skills

• Comfortable using common business software (email, documents, spreadsheets)
• Ability to learn and use CRM, inventory, and order management systems
• Basic document scanning, file organization, and digital record keeping

Problem Solving & Team Coordination

• Ability to route requests to the appropriate department
• Comfortable coordinating between customers and internal teams
• Willingness to learn basic troubleshooting and support processes

Minimum Requirements

• Prior customer service or office experience preferred
• Comfortable working with computers and learning new software systems
• Strong written and verbal communication skills
• Reliable attendance and punctuality

Work Environment

• Office-based position
• Regular interaction with customers by phone, email, and occasionally in person
• Coordination with multiple departments including customer support, operations, and administration

Systems & Software Used

• Google Workspace (Gmail, Google Docs, Google Sheets)
• Zoho (CRM and related tools)
• WooCommerce
• Fishbowl Inventory
• Windows-based file management and document scanning systems

Preferred Experience

• Experience working in construction, manufacturing, or project-based businesses is helpful
• Familiarity with quotes, proposals, bids, or project documentation is a plus
• Experience supporting sales or project teams with administrative coordination