Routing Coordinator

Job Description

Job Description

Salary:

Job Description

We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!

Primary Accountabilities

Route and dispatch advance notice and short notice trip request

Monitor live trip monitoring dashboards for on-time performance

Follow real-time trip recovery processes

Ensure trips are routed to the most cost-effective mode of transportation

Work closely with transportation providers and healthcare facilities for any real-time issues

Monitor for mode of transport errors

Other duties as assigned

Required Education and Experience

High school diploma or equivalent

Preferred Education and Experience

Some college preferred

Knowledge of Medicaid NEMT guidelines

Knowledge of Texas transit systems and providers

Prior inbound call center experience

Minimum of one (1) year transportation/delivery logistics experience

Experience with transport management systems

Bilingual Spanish

Skills

Outstanding problem-solving skills and ability to use soft skills in a high stress environment

Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone

Ability to work independently and with a Team

Ability to adapt to unforeseen circumstances quickly

Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution

Critical thinking skills and conflict resolution skills

Ability to navigate stressful situations

Job Requirements

Must be able to pass criminal background record check

Must be US Citizen

Ability to work flexible shifts

About Us

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at