Account Director

Company Description Alfa Eleven is an ecommerce operations and automation agency that builds the operational backbone behind scaling online brands, focusing on fulfilment, inventory, automation, and conversion rather than just ads and design. The team works with growth-stage brands generating £10K–£500K+ per month that need robust infrastructure to replace manual processes. Services include Shopify and WooCommerce development, ecommerce automation, operations management, performance marketing, SEO, product listing optimization, and customer support systems. Alfa Eleven has delivered measurable results in revenue growth, ROAS, organic traffic, and customer support efficiency across multiple industries and global platforms. The company is based in Multan and serves clients in the UK, US, UAE, and Europe.
Role Description The Account Director is a full-time, on-site role based in Multan, responsible for overseeing key client relationships and ensuring the success of ecommerce operations projects. This role leads account strategy, translates client goals into actionable plans, and coordinates cross-functional teams to deliver high-quality outcomes on time and within scope. The Account Director will manage project pipelines, monitor performance metrics, and proactively identify opportunities to improve conversion, automation, and operational efficiency for clients. Day-to-day tasks include conducting client meetings, preparing performance reports, guiding team members, resolving issues, and collaborating closely with sales and technical teams to drive account growth and retention. The role also involves mentoring team leads, contributing to process improvements, and supporting the development of new services that align with client needs and market trends.
Qualifications

• Candidates should possess strong account management skills, including client relationship building, strategic planning, and performance reporting.
• Candidates should possess team management and team leadership skills to guide, motivate, and develop cross-functional teams.
• Candidates should possess sales skills, including upselling, cross-selling, and negotiation to drive account growth and retention.
• Candidates should possess project management skills to plan, prioritize, and execute multiple client initiatives effectively.
• Experience in ecommerce, digital marketing, or operations within platforms such as Shopify, WooCommerce, Amazon, or Meta and Google Ads is highly beneficial.
• Excellent communication, stakeholder management, and problem-solving abilities, with a focus on data-driven decision-making.
• Bachelor’s degree in Business, Marketing, Management, or a related field, or equivalent practical experience.
• Ability to work on-site in Multan, manage multiple accounts, and adapt in a fast-paced, growth-oriented environment.