Senior Technical Program Manager, Trust & Infrastructure - Developer Experience

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Location: San Francisco/Palo Alto, CA or Bellevue/Seattle, WA

The Experience

Technical Program Managers (TPMs) play a meaningful role at Salesforce, leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs own programs from beginning to end, driving better workflow and more effective communication. They work closely with executives and key partners to move critical programs and activities forward across the company.

Senior Technical Program Managers in Trust & Infrastructure lead strategic technology programs that drive transformation to Hyperforce, Salesforce's infrastructure product built on third-party substrates like AWS and GCP. This person partners with program leadership teams to drive cross-functional and cross-domain planning and execution across multiple clouds — Engineering, Customer Enablement, Legal, and Product — to deliver key business value. This role has a specific mandate to elevate the developer experience across Trust & Infrastructure — ensuring every safety and compliance investment we make also removes friction and unlocks velocity for the engineers who build on our platform.

This is a fast-paced, dynamic environment with mission-critical deliverables and a steady stream of unforeseen challenges. Communication, coordination, organization, leadership, flexibility, and ownership are key to succeeding in this role. This is an individual contributor role suited to someone who thrives in a culture of ownership, delivery, and innovation.

What You'll Actually Be Doing

• Drive developer experience programs that pair safety/compliance requirements with measurable productivity gains — e.g., reducing time-to-merge, cutting manual toil, or improving self-service tooling adoption — so trust and velocity reinforce each other rather than trade off.
• Partner with Developer Tools, Platform, and Engineering teams to identify and eliminate friction points in the inner/outer development loop, translating developer feedback into prioritized program roadmaps.
• Lead programs by aligning on scope and release planning, uniting teams around vision and business goals, and securing cross-functional alignment.
• Drive Steering Committee meetings with key partners to make decisions, remove obstacles, and address program issues, ensuring business goals are met.

You're Our Person If...

• You have 8+ years of enterprise software/technical program or engineering management experience at an enterprise technology company.
• You have 5+ years leading SaaS product development programs, with a demonstrated understanding of the SaaS business model and product development lifecycle.
• You have deep experience with the software development lifecycle and can apply agile methodologies in a dynamic environment.
• You have experience driving developer-facing programs or tooling initiatives, and you think in terms of developer experience metrics (adoption, cycle time, satisfaction) as much as program milestones.

Even Better If...

• You have experience with Portfolio Management.
• You can quickly master new technical subjects and technologies relevant to a program.
• You have strong analytical and problem-solving skills with a track record of hands-on, detail-oriented execution.
• You've worked on programs balancing security/compliance mandates with developer productivity — you know how to make "safe" and "fast" the same thing, not a tradeoff.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.