Vice President, Customer Care & Support
Confidential
Vice President, Customer Care & Support
About the Company
Online registry for baby items
Industry
Retail
Type
Privately Held, VC-backed
Founded
2011
Employees
201-500
Funding
$26-$50 million
Categories
- Baby
- E-Commerce
- Internet
- Parenting
- Technology
- Consumer Discretionary
- Retail
- Marketplace
Specialties
- ecommerce
- marketplace
- bridging online & offline
- consumer internet
- parenting
- kids
- family tech
- retail
- technology
- content
- and babies
Business Classifications
- B2C
About the Role
The Company is seeking a VP of Customer Care and Support to take on a pivotal role in leading the support organization across its diverse product lines. The successful candidate will be responsible for setting the strategy that defines the support experience, including the operating model, policies, and team structure. This role demands a leader with a proven track record in running customer support for a complex, multi-product consumer business, particularly in a modern, tech-forward environment. The VP will be expected to have a strong background in support tooling and AI, with the ability to evolve the support organization and drive real change in support economics. Experience in a regulated, consumer privacy-focused support environment is a plus, and the role requires a leader who is comfortable with the complexities of multiple consumer experience and service offerings. The ideal candidate for this role at the company will have a deep understanding of modern support practices and a passion for using AI to enhance the customer experience. They should be adept at owning customer-facing policy and championing change based on data and industry benchmarks. The VP will work closely with cross-functional partners, particularly in commercial, supply chain, and finance, to ensure alignment and drive the company's support strategy forward. This is a unique opportunity to shape real policy, not just execute existing ones, and to have a direct, ongoing partnership with the team that owns AI strategy. The role is suited to a leader who is not only focused on the present but is also forward-thinking and can anticipate the future of the support industry.
Hiring Manager Title
CFO/COO
Functions
- Operations
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Care & Support in Oklahoma City, OK vacancy
- ...Vice President of Customer Delivery About the Company Accomplished provider of cloud-based call center software solutions Industry Computer Software Type Privately Held, VC-backed Founded 2011 Employees 1001-5000 Funding $200+ million...Suggested
- ...Vice President, Adoption & Services About the Company Fast-growing education technology (EdTech) platform Industry Education Management Type Privately Held, VC-backed Founded 2012 Employees 201-500 Funding $76-$100 million Categories...Suggested
- ...Vice President of Defense Sales About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Defense Sales to lead and drive the strategic growth...Suggested
- ...Vice President of Sales & Strategic Accounts About the Company Develops computer-use agents... ...& Strategic Accounts to spearhead customer relationships, market development, and... ...delivery teams, guide customer discovery, and support deal execution, all while building and...Suggested
- ...Vice President, Customer Growth About the Company Rapid-growing financial services company Industry Consumer Services Type Privately Held, VC-backed Founded 2009 Employees 501-1000 Categories Financial Services Investing Finance...Suggested
- ...Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry Hospital & Health Care Type Privately Held... ...transformation and expansion of its customer support function. This senior leader...
- ...Vice President of Finance About the Company Emerging consumer brand Industry Consumer Services Type Privately Held... ...infrastructure, improving visibility into margins and inventory, and supporting data-driven decision-making. The successful candidate will be...
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories Information...WorldwideShift work
- ...Vice President of Customer Success About the Company Innovative provider of lien resolution services for personal injury clients Industry Consumer Services Type Privately Held Founded 2018 Employees 51-200 Specialties lien resolution...
- ...Vice President, Life & Annuity Risk About the Company Globally recognized reinsurance... ...reinsurer runoff long-term solutions customer service skilled executives and... ...candidate will be responsible for supporting the Life and Annuity Risk and Model Risk...
- ...Vice President of Sales About the Company Promising provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Sales to lead and drive the sales strategy. The successful...
- ...Vice President, Corporate Development and Mergers and Acquisitions About the Company Prominent provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Acquisition and...
- ...Vice President of Engineering About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Engineering to lead and manage the engineering department...
- ...Vice President of Human Resources About the Company Privately held, family-owned organization serving North America through a diverse... ...with a focus on driving people and culture strategies that support the organization's growth. The successful candidate will be responsible...Local area
- ...Vice President, Global Sourcing and Supply Chain About the Company Respected consumer products company Industry Consumer Services... ...supplier relationships, improving margin performance, and supporting new product development initiatives. This high-impact...Overseas
- ...Vice President of Revenue Operations About the Company Rapidly growing, private equity-backed travel marketplace transforming how customers discover, book and experience travel. Industry Leisure, Travel & Tourism Type Privately Held, Private Equity-backed...
- ...Regional Vice President, Operations and Growth About the Company Nationally recognized provider of top-notch technical services... ...ability to build and develop high-performing leadership teams, support workforce development, and succession planning. The role requires...
- ...Associate Vice President, Investment Accounting About the Company Globally recognized reinsurance company Industry Insurance... ...portfolio composite reinsurer runoff long-term solutions customer service skilled executives and actuarial About the...
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry Staffing and Recruiting Type Privately Held Founded 1979 Employees 1-10 Categories Consulting & Professional...
- ...Vice President, Corporate Controller About the Company Top-tier provider of high-quality services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President, Corporate Controller to join their Finance...
$150k
...Parenthood League of Massachusetts (PPLM) has a simple mission: Care. No Matter What . PPLM has been a leader in promoting sexual... ...fundraising leader ready to make a lasting impact? Join us as our next Vice President of Development , a pivotal senior leadership role responsible...Full timeWork at officeFlexible hoursWeekend workAfternoon shift1 day per weekAustin Community College
Oklahoma City, OK3 days ago$285k - $385k
...common goal of elevating science and service for rare patients . The Vice President, FP&A is a key strategic leader responsible for partnering with the Chief Financial Officer to support Travere Therapeutics' continued growth and long-term value creation. Reporting...Temporary workRemote workTravere Therapeutics
Oklahoma City, OK4 days ago$145.6k - $156.5k
...change in healthcare. The Vice President, Service Delivery is a... ...improvement initiatives and support transformation pilots Respond... ...to all negative and neutral customer services surveys. Analyze... ...employees for transforming health care through creating industry-defining...Night shiftDatavant
Oklahoma City, OK13 hours ago- ...senior level and delegate high-impact assignments effectively Develop, mentor, and manage junior staff; conduct performance reviews and support career growth Write and oversee strategic press releases, blog posts, media queries, and social media content Serve as the senior...Work at officeShift work
Jobtailor
Oklahoma City, OK2 days ago - ...Senior Vice President of Finance Department: Blue Mantis Employment Type: Full Time Location: Onsite Description The Senior Vice President... ...discipline, processes, and infrastructure necessary to support continued growth. The successful candidate will combine strategic...Full timeContract workWork at officeRemote work
Blue Mantis
Oklahoma City, OK13 hours ago - ...device industry where patient outcomes and product excellence drive every decision. We are seeking a visionary, uncompromising Vice President, Quality to serve as the ultimate champion for product reliability and operational excellence across all North American sites....Shift work
Weber & Company
Oklahoma City, OK2 days ago $240k - $345k
...The Vice President, Operations is responsible for building a high-performing leadership team... ...drive improvements in safety, quality, customer experience, productivity, efficiency, capacity... ...the Fluid Management Network, while supporting long-term growth and operational...Work experience placementWorldwideFlexible hoursRepligen
Oklahoma City, OK2 days ago- ...Research is seeking a Regional Vice President of Sales for our Northeast... ...-term sales strategies to support and grow an existing client... ...aggressively expand through new customer acquisition. We are looking... ...time At Internet Brands, we carefully consider a wide range of...Temporary workFlexible hours
SatisFacts & ApartmentRatings
Oklahoma City, OK13 hours ago - ...Vice President, Client Partner About the Company Ambitious provider of content marketing software & services Industry Marketing and Advertising Type Privately Held, Private Equity-backed Founded 2010 Employees 51-200 Categories Marketing...Freelance
- ...Held Founded 2015 Employees 201-500 Categories Information Technology & Services Technology Specialties customer support customer service customer support customer service ccaas customer experience cx contact center and ai...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Care & Support. Be the first to apply!
Related searches
- vice president support services Oklahoma City, OK
- vice president network management Oklahoma City, OK
- vice president real estate development Oklahoma City, OK
- vp safety Oklahoma City, OK
- vp talent management & organizational development Oklahoma City, OK
- vice president manufacturing operations Oklahoma City, OK
- vice president revenue management Oklahoma City, OK
- vice president corporate development Oklahoma City, OK
- vice president of customer success Oklahoma City, OK
- vice president strategic partnerships Oklahoma City, OK