Business Development Associate

General Job Description The Business Development Associate is responsible for strengthening customer relationships, supporting field operations, and driving growth within assigned markets. This role serves as the primary liaison between our customers and internal teams, ensuring that construction, purchasing, and warranty partners receive exceptional service, timely communication, and consistent follow-through.The ideal candidate is relationship-driven, highly organized, comfortable working in the field, and eager to learn the operational aspects of our business.Key ResponsibilitiesLead Management and Customer RelationsDevelop an understanding of the market and the major players within our customer base.Use tools such as Zonda and business journals to increase market knowledge and awareness.Attend IES training sessions and ride along with KEP personnel to gain knowledge of all three trades and KEP operations.Attend industry trade events for networking and market awareness.Maintain strong long-term relationships with construction, purchasing, and warranty teams to ensure our work meets scheduling and quality guidelines.Allocate time approximately as follows:45% with construction teams45% with purchasing teams10% with warranty teamsAttend construction and purchasing meetings to ensure we are delivering the quality expected from KEP.Build and maintain a schedule to periodically meet with customers across assigned cities through both scheduled visits and drop-ins.Utilize approved sales assets to provide occasional meals, donuts, or other small appreciation items for customers.Organize quarterly luncheons with construction and purchasing teams to gather feedback and strengthen relationships.Maintain a schedule of four days in the field and one day in the office for internal and external collaboration.Customer Experience & RetentionEnsure end-to-end customer satisfaction.Track and report insights gathered from customer discussions to the KEP team.Follow up on the resolution of any issues to ensure proper closure.Track customer satisfaction metrics and assist in implementing improvement plans when necessary.Collaboration with Internal TeamsAttend weekly meetings to review findings from the previous week and outline the upcoming schedule.Share feedback and insights from customer meetings with the KEP team.Escalate urgent matters to the appropriate internal team members.Provide weekly feedback on pricing discussions uncovered during customer meetings or calls.Collaborate with internal teams and market managers to ensure operations are moving in the right direction.Reporting & DocumentationUse CRM systems to maintain accurate and up-to-date records.Document customer interactions and required follow-up actions.Add and update project information as it becomes available.Maintain accurate monthly expense reporting and documentation.Minimum EducationNone Minimum Years of Experience2-4 Specific QualificationsQualificationsStrong interpersonal and relationship-building skills.Ability to communicate clearly and effectively in English, both verbally and in writing, with field personnel, customers, and internal teams.Highly organized, self-motivated, and capable of working independently in a field-based role.Ability to problem-solve, ask thoughtful questions, and follow through on customer needs.Prior experience in construction, business development, customer service, or a related field is preferred but not required.Willingness to travel within assigned markets.Work EnvironmentThis role is primarily field-based, with regular visits to construction sites, customer offices, and industry events.Work will take place in a combination of construction environments, office settings, and occasional outdoor conditions.The position typically follows a schedule of four days in the field and one day in the office.Occasional early morning or evening meetings may occur depending on customer schedules or industry events.Physical RequirementsAbility to walk construction sites and navigate uneven terrain.Ability to stand or walk for extended periods of time during site visits or meetings.Ability to drive frequently between customer locations within assigned markets.Ability to occasionally lift or carry items up to approximately 25 pounds (marketing materials, refreshments, etc.).Ability to use a computer, mobile phone, and CRM tools for reporting and communication.License RequiredYes Job LocationsUS-OH-Cincinnati Company OverviewIES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.Our commitment to our employees is reflected by our actions: Safety is Priority One – and our record shows itCompetitive PayCompany 401K plan with Employer Contribution MatchCompany Paid Time OffCompany Paid Life InsuranceChoice of Medical Coverage including Prescription and Short Term Disability PlansChoice of Dental and Vision CoverageOptional Long-term Disability, Critical Illness, Accident, Legal and Pet CoverageAuto and Home Insurance Discount ProgramsEEO StatementPLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.EEO & Affirmative ActionThe IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplementView IES' policy on Pay Transparency Pay Transparency NonDiscrimination PosterDisability AccommodationIES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at View phone number on click.appcast.io or any IES office to request assistance.IES Participates in E-VerifyE-Verify InformationEnglish/SpanishRight to WorkEnglishSpanish