Healthcare Patient Access & Call Center Specialist

Patient Access Representative - Call Center Agent job at Revel Staffing. Tallahassee, FL. Confidential Healthcare Organization is seeking a highly motivated Patient Access Representative – Call Center Agent to join our growing patient services team. This is an exciting opportunity to work in a fast-paced healthcare environment where you’ll be the first point of contact for patients and provider teams. Key Responsibilities Answer, document, and route a high volume of inbound patient calls (800+ daily) with accuracy and efficiency. Provide outstanding customer service while gathering and verifying patient information. Ensure calls are routed correctly to over 10 provider teams while maintaining a positive patient experience. Maintain confidentiality and compliance with HIPAA and all organizational policies. Qualifications High School Diploma or equivalent required; Associate’s Degree in Medical Terminology, Health Care Management, or related field preferred. Certification Required: MediClear certification (or equivalent healthcare compliance credential) is required Minimum 1 year of customer service experience , preferably in a healthcare call center or patient access setting. Excellent verbal and written communication skills, strong attention to detail, and ability to multitask in a fast-paced environment. Preferred Skills 2+ years of high-volume call center experience within healthcare. Knowledge of medical terminology and insurance verification. Compensation & Benefits Competitive hourly pay based on experience. Comprehensive health, dental, and vision coverage. Paid time off, retirement plan, and career growth opportunities. #J-18808-Ljbffr