Software Development Specialist

Req ID: 377420

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).

Technical Support Engineer – Azure Databricks

Job Summary

We are seeking a highly motivated Technical Support Engineer – Azure Databricks to provide advanced technical support for cloud-based data and analytics platforms. The ideal candidate will troubleshoot complex issues, assist customers with Azure Databricks deployments, and collaborate with engineering and product teams to resolve technical challenges.

Key Responsibilities

• Provide Level 2 and Level 3 technical support for Azure Databricks environments.
• Investigate, troubleshoot, and resolve customer issues related to:
  • Azure Databricks clusters
  • Apache Spark jobs and workloads
  • Notebooks and workflows
  • Delta Lake
  • Unity Catalog
  • Data pipelines and integrations
• Analyze logs, metrics, and diagnostic information to identify root causes and recommend solutions.
• Escalate and collaborate with Engineering, Product, and Cloud Operations teams on complex issues.
• Assist customers with performance tuning, optimization, and best practices.
• Manage support cases in accordance with established SLAs.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Support production environments and participate in on-call rotations when required.
• Communicate effectively with customers, stakeholders, and internal teams regarding issue status and resolution.
• Identify recurring issues and contribute to continuous improvement initiatives.

Required Qualifications

Technical Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 2+ years of experience in Technical Support, Cloud Support, Data Engineering, or a related role.
• Hands-on experience with Azure Databricks.
• Strong understanding of Apache Spark architecture and troubleshooting.
• Proficiency in Python and SQL.
• Experience with:
  • Azure Data Lake Storage (ADLS Gen2)
  • Azure Data Factory
  • Azure Synapse Analytics
  • Azure Monitor
  • Azure Key Vault
  • Microsoft Entra ID (Azure Active Directory)
• Understanding of Data Lakehouse, Data Warehouse, and modern data architectures.
• Experience troubleshooting distributed systems and cloud platforms.
• Familiarity with Linux operating systems and command-line tools.
• Experience using ticketing systems such as ServiceNow, Jira, or similar.

Preferred Qualifications

• Knowledge of Scala or Java.
• Experience with Delta Lake and Unity Catalog.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with Git and Azure DevOps.
• Experience supporting enterprise-scale cloud solutions.

Preferred Certifications

• Databricks Certified Data Engineer Associate
• Microsoft Certified: Azure Data Engineer Associate
• Microsoft Certified: Azure Administrator Associate

Soft Skills

• Excellent problem-solving and analytical abilities.
• Strong customer service and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to prioritize multiple support cases effectively.
• Passion for learning new technologies and cloud services.

Success Metrics

• SLA compliance and case resolution performance.
• Mean Time to Resolution (MTTR).
• Customer Satisfaction (CSAT) scores.
• Quality of technical documentation and knowledge-sharing contributions.
• Reduction of recurring customer issues through proactive problem management.

Nice-to-Have Experience

• Supporting SaaS or cloud-native platforms.
• Working in 24x7 global support organizations.
• Supporting big data, analytics, or AI/ML workloads.
• Exposure to enterprise customers and mission-critical environments.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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