Support Analyst

Job Description

Job Description

Do you love helping clients achieve their goals?

The Onspring Support team is growing, and we’re looking for energetic product specialists to help our clients gain maximum value from the Onspring platform. Over 95% of Onspring clients are “Delighted” or “Highly Satisfied” with our support services (according to Info-Tech Research), and we’re looking for the next exceptional team player to help us continue our tradition of support excellence.

The Support Analyst is responsible for interacting with clients daily to help them achieve their goals within Onspring. The ideal candidate will be a creative thinker and problem solver who thrives on communication and teamwork. The Support Analyst must also possess an extreme attention to detail, strong organizational skills, and a positive attitude. This person serves as a voice for the company and must share our passion for serving our clients and putting their needs first.

Responsibilities: Develop an in-depth understanding of the Onspring platform and its rich feature set for data capture, workflow, automation, and reporting

Actively participate in all available training offerings

Build and test in the Onspring platform to gain hands-on experience

Promptly and accurately respond to client questions and challenges via email, phone and web meeting.

Troubleshoot issues, engaging team members and technical resources as needed to ensure complete resolution

Build trust and sustainable relationships with clients through responsive, positive communication

Develop test cases and perform quality assurance testing for new feature releases as assigned

Develop and deliver instructions to help clients maximize their use of the Onspring platform

Required Skills & Experience: Strong written and verbal communication skills

Self-motivated and highly organized

2-3 years of experience in customer support, quality assurance or technical communication preferred

Passion for helping clients succeed

Tenacious desire to solve challenges and develop creative solutions

Work Hours:

10:00am - 7:00pm CST, Monday - Friday

Work Location: Flexible. On-site, hybrid and fully remote options available

About Onspring: Onspring is a connected, adaptive GRC platform designed to unify processes, data, and teams across the enterprise. Achieve comprehensive, real-time visibility into your risk posture, security controls, and compliance status, transforming scattered information into actionable intelligence. Onspring's highly configurable platform empowers teams to automate workflows, integrate systems, and scale GRC programs effectively. Trusted by organizations across diverse industries, Onspring modernizes GRC, moving beyond fragmented, reactive approaches to integrated, proactive oversight. Learn more at Onspring maintains a dynamic, flexible, and lively workplace. We encourage our team members to share ideas, challenge conventional wisdom, and have fun. At Onspring, all qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.