Junior Support Analyst
$25 per hourTemporary
Kforce has a client that is seeking a Junior Support Analyst in New York, NY. Summary: We are seeking a motivated and customer-focused Junior IT Support Analyst to join our End User Support team. This is an excellent opportunity for an early-career IT professional looking to build a strong foundation in IT support while gaining hands-on experience in a corporate environment. This role is focused on delivering exceptional end-user support and is designed for someone who is still developing their technical career rather than pursuing immediate advancement into systems administration. Responsibilities:
- Provide Tier 1 technical support through a ticketing queue
- Troubleshoot hardware, software, and connectivity issues for Mac and Windows users
- Deliver both in-person and remote support to employees
- Configure, stage, and deploy laptops and other end-user devices
- Support employee onboarding and offboarding activities
- Assist with conference room technology setup and troubleshooting
- Provide walk-up support for office employees
- Document issues, resolutions, and support activities
- Escalate complex technical issues when appropriate
- Deliver a high level of customer service and professionalism
- Onsite position supporting users across multiple office locations
- Frequent interaction with employees and business stakeholders
- Opportunity to work alongside senior IT professionals and gain exposure to enterprise technologies
- The ideal candidate will have 1-2 years of IT support experience
- Recent internship or entry-level experience supporting end users
- Strong troubleshooting skills
- Desire to learn and grow within a collaborative team
- Jamf
- Microsoft Intune
- Okta
- Mobile Device Management (MDM) platforms
- Corporate IT support environments
- Campus or university IT departments
- Managed Service Providers (MSPs)
- Consumer technology support organizations (e.g., Geek Squad)
- IT Support Specialist
- Help Desk Technician
- Desktop Support Technician
- Geek Squad Technician
- Campus IT Support Analyst
- Junior MSP Technician
Vacancy posted 2 days ago
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