IT Incident Management Lead

Role Overview The IT Incident Management Lead is responsible for the governance, execution, and continuous improvement of enterprise Incident Management and Problem Management processes. This role ensures rapid restoration of services during operational disruptions while driving structured root cause analysis (RCA), post-incident review (PIR), and long-term corrective actions to improve system stability and operational resilience. What You Will Do Incident and Problem Management: Own and manage the end-to-end Incident Management and Problem Management lifecycle across the organization. Lead the response and coordination of major incidents to ensure timely service restoration and minimal business disruption. Why It Might Be a Fit This role requires 5+ years of experience in Incident Management, Problem Management, IT Service Management (ITSM), or Service Operations. The ideal candidate will have proven experience leading major incident response and post-incident review processes, and strong understanding of ITIL Incident Management and Problem Management frameworks. Requirements 5+ years of experience in Incident Management, Problem Management, IT Service Management (ITSM), or Service Operations Proven experience leading major incident response and post-incident review processes Strong understanding of ITIL Incident Management and Problem Management frameworks Hands‑on experience with ITSM tools such as ServiceNow, Zendesk, Jira Service Management, or equivalent Experience coordinating cross‑functional technical teams during critical operational incidents Excellent leadership, facilitation, communication, and stakeholder engagement skills Benefits Medical, vision, dental and mental health benefits for you and your family Flexible or Health Savings Accounts (FSA or HSA) Free concert tickets Generous paid time off including paid holidays, sick time, and personal days 401(k) program with company match Stock reimbursement program New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment Volunteer time off Crowdfunding match #J-18808-Ljbffr Live Nation Entertainment