Strategic Account Representative

Strategic Account RepresentativeMilton CAT is seeking a highly motivated and customer-focused Strategic Account Representative to oversee and manage long-term service relationships for key accounts across our portfolio. This role combines the technical oversight and customer engagement responsibilities of our Long-Term Service Agreement programs, Job Site Solutions and other key accounts. The Strategic Account Representative will act as the sole owner of performance, service coordination, customer relationship, and financial health for each enrolled asset and site. They will manage the full lifecycle of repairs and overhauls, serve as the primary customer liaison for all asset-related issues, and collaborate with Caterpillar and internal Milton CAT departments to ensure exceptional service delivery and contract execution.Salary Range: $60,000 – $75,000 plus bonus. Company vehicle, computer and cell phone provided.ResponsibilitiesOwn the performance, uptime, and financial health of all assets enrolled under strategic accountsManage repair and overhaul cycles for Prime, Standby, and Industrial engines and componentsServe as the primary customer contact for all asset and site-related issuesIdentify, quote, and execute incremental opportunitiesAttend site walksAssist with quoting new contractsCoordinate and oversee all service work, including scheduling, dispatching, and executionMonitor asset condition and performance using CAT and Milton CAT diagnostic toolsDevelop and implement action plans to prevent failures and optimize equipment lifeConduct regular customer meetings (weekly calls, quarterly site visits) to review performance, service actions, and opportunitiesCollaborate with Caterpillar implementation teams to identify and deliver additional valueManage contract profitability and ensure gross margin targets are metSupport and guide service technicians, technical communicators, and parts teams with technical inquiries and service coordinationSchedule and manage services such as fuel polishing, switchgear replacement, load bank testing, transfer switch testing, and generator testingMaintain accurate documentation of service history, diagnostics, and customer communicationsBe available for emergency response coordination on a rotating basisParticipate in trade events and maintain professional relationships with key stakeholdersQualificationsBachelor's degree in Business, Engineering, or related field preferred3–5 years of experience in power systems, generator service, or asset managementStrong mechanical and technical understanding of large rotating equipmentExcellent customer service and relationship management skillsProven ability to manage complex service contracts and technical projectsStrong analytical and problem-solving capabilitiesProficient in Microsoft Office and CRM platformsAbility to communicate technical information clearly to non-technical stakeholdersHighly organized, self-motivated, and capable of working independentlyWillingness to travel regularly within the territory and occasionally outside itAvailability for emergency response coordination as neededThis job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.A background check and drug test are required as part of our pre-employment process.Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.