Fulfillment Specialist - Rochester, NH

Job Overview Service Credit Union is seeking a Fulfillment Specialist to manage the final stage of the consumer loan process — ensuring loans are accurately reviewed, processed, and funded on time. The role is critical for maintaining quality control, resolving funding issues, and supporting operational efficiency. Compensation & Work Hours Pay: Starting at $23.67 per hour, flexible based on experience. Hours: Full‑time, 8:30am–5:00pm with rotating Saturdays. Location: Rochester, NH. Benefits Health and dental coverage starting day one PTO, long‑term disability, and paid holidays 401(k) with 8% company contribution after one year Paid leave policy after 12 consecutive months Free confidential mental health support via Talkspace Free identity theft protection through IdentityForce Tuition reimbursement Training and career growth opportunities Responsibilities Fund approved consumer loan applications accurately and efficiently Perform comprehensive quality control reviews on all loan applications prior to funding Review vehicle loan documentation to ensure accuracy and alignment with the loan application Identify and resolve documentation discrepancies, escalating issues when necessary Coordinate with internal departments and external stakeholders (dealers, vendors, partners) to resolve loan funding issues Research and resolve funding errors when automated processes fail; regenerate contracts in a timely manner Collaborate with internal teams to identify root causes of funding issues and develop long‑term solutions Establish membership accounts for non‑members in preparation for loan funding Process loan documentation received via mail, ensuring timely and accurate handling Manage batch checks, including preparation, tracking, and reconciliation Generate and manage overnight tracking labels for funded loans and related documentation Process and distribute physical checks for overseas branches according to established procedures Track, document, and monitor errors and trends to support training and process improvements Comply with all lending policies, procedures, and applicable federal and state regulations Manage and execute back‑end processing for both blank and digital check vehicle loan purchases (review purchase agreements, update loan applications, issue loan contracts, and complete funding) Monitor and process service requests ensuring timely and accurate resolution Investigate and resolve post‑funding report findings, including RegulationZ rate processing Maintain a thorough understanding of all lending policies, procedures, and funding requirements Ensure strict adherence to regulatory and compliance standards, and maintain confidentiality regarding member financial data Prioritize workload and manage time to meet departmental objectives in a fast‑paced environment Communicate clearly and professionally with internal and external partners Support team initiatives, collaborate with peers, and contribute to a solution‑oriented work environment Adapt to changing priorities and assist in other areas as needed Respond promptly to inbound member calls, web messages, and email inquiries, delivering timely and professional service Uphold a high standard of professionalism in all interactions Demonstrate critical thinking and problem‑solving skills, conduct independent research, leverage available resources, and develop effective solutions and recommendations Maintain strong schedule adherence to meet service‑level expectations and support team productivity Qualifications High school diploma or equivalent required; additional education or relevant industry experience preferred Strong attention to detail and commitment to accuracy Excellent organizational and time‑management skills Strong analytical and problem‑solving abilities Ability to manage high volumes of work in a deadline‑driven environment Effective verbal and written communication skills Ability to work independently and in a team Compliance Service Credit Union employees must comply with federal AML laws, including the Bank Secrecy Act and Office of Foreign Assets Control regulations. Training will be provided; all employees must certify receipt and understanding of compliance training. EEO Statement Service Credit Union is an equal‑opportunity employer that values diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and other traits. We treat all individuals with respect, empathy, and kindness. #J-18808-Ljbffr