Front Office Manager

Job Posting At Omni Amelia Island Resort & SpaAt Omni Amelia Island Resort & Spa, guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options, and family-friendly activities.Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.Job DescriptionTo work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency.ResponsibilitiesHandle all training with associates to ensure Omni Standards.Communicate with all department managers on a continuing basis.Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.Be very familiar with the hotel computer system for training maintenance and trouble shooting.Complete weekly supply inventories to ensure adequate pars of such.Complete rate discrepancy report and make needed changes.Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.Prepare group information sheets.Complete check-out with balance report.Complete credit check daily.Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.Assure knowledge and training of Marketing Programs of company and hotel.Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.QualificationsPrevious luxury hotel experience strongly preferred within Guest Services or Front Office.Previous Front Office Leadership experience required.Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.Ability to stand for the entire scheduled shift.Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.Knowledge of Property Management Systems and related computer programs.Strong knowledge of Microsoft Office Software.Omni Hotels & Resorts is an equal opportunity employer.