Customer Services Representative, Customer Service

Responsibilities Processes payments for utility services, property taxes, admission fees for the zoo, and performs customer service functions for the City of Alexandria. Greets and assists customers at front desk or drive‑through window with utilities services or ticket window and telephone at the zoo; directs telephone calls appropriately, answers routine questions, and explains basic procedures and fees per established policies. Receives payments for municipal electric, gas and water utility services, property and delinquent taxes and fees, or admission fees and tickets; provides accurate change and issues receipts. Verifies payment amounts and account information are correct; posts payments to customer accounts or enters attendance records in computer database. Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits. Prepares daily admission and sales reports; assists with regular and special events, volunteer activities, educational programs, school field trips and Summer Safari camp; performs clerical duties. Trains in and assists with customer account functions such as researching customer accounts, establishing payment arrangements, processing service requests, preparing service orders and other documentation, and maintaining file system of departmental records. Operates a personal computer, calculator, and related office equipment; utilizes specialized software in support of the department’s function. Work is performed under direct supervision of the Customer Service Manager or Zoo Director, depending on assignment area, and is required to work during storm‑related events and other emergencies; may be required to work overtime, including holidays and weekends. Qualifications High School diploma or GED; supplemented by one (1) year of experience in cashier, customer service or clerical work; or any equivalent combination of education, training, and experience. #J-18808-Ljbffr