Patient Care Coordinator

Job Description

Job Description

The Center for Reproductive Medicine (CRM) has been a leader in treating fertility patients in Central Florida since 1985. Combining decades of experience with state-of-the-art technology, CRM has achieved some of the highest pregnancy rates in the southeast. CRM is also known for providing compassionate patient care and individualized treatment plans. The work we do, changing peoples' lives and building families, offers stimulation, challenge, and personal reward.

We have an immediate opening for a qualified Patient Care Coordinator to fill a full-time position at our Lake Nona location. This is an exciting and challenging position with a practice that continues to grow.

Hours:  Monday through Friday, 8:00am to 4:30pm, with Saturday and holiday rotation required.

Job Duties include:

· In coordination with other team members, interacts with and proactively reaches out to patients, to ensure excellent customer service and a seamless patient experience.

· Able to articulate information of medical nature, including but not limited to explanation of hormone medication, injections, medical testing, and surgical procedures.

· Acts as the main point of contact for assigned patients/couples up through the time patient is started on medications.

· Coordinates with outside physicians who are using CRM laboratory and retrieval services, ensuring all necessary documentation, orders and consents are received prior to treatment cycle.

· In coordination with other team members, reviews patient records to ensure they are complete, determines whether tests ordered have been completed, arranges for any missing or new necessary lab tests to be completed, and ensures patient records are accurate and up to date.

· In coordination with other team members, ensures all pre-cycle testing and procedures are complete, proactively remaining in contact with patient through pre-cycle process.

Education and Experience:  

• High School Diploma or GED required.
• Medical Assistant diploma REQUIRED, CMA or RMA preferred
• Experience with Electronic Medical Records (EMR) system strongly preferred
• Bilingual Spanish a PLUS!
• Excellent communications and computer skills, capable of multi-tasking and working in a fast-paced environment
• Women's health experience a PLUS.

CRM is a physician practice of approximately 80 employees dedicated to the treatment of infertility. We offer a generous benefits program for our full-time employees. For more information on the company, please visit our website at

*The Prelude Network is part of Inception Fertility, a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. At Inception, we touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. LOW COST employee only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.