Assistant General Manager

Job Description - Assistant General Manager

Goldfish Swim School is the fastest-growing national learn-to-swim program across the country. We are currently offering an exceptional management opportunity with boundless career and professional growth pathways as our expansion across the vibrant landscape of New York continues. Join our team to embark on an exciting journey of personal and professional development!

Why Join Goldfish Swim Schools? At Goldfish Swim Schools, we are dedicated to fostering a supportive environment where children develop essential life skills and water confidence. As Assistant General Manager, you will play a pivotal role in ensuring the success of our swim school operations. We offer competitive compensation, professional development opportunities, and a collaborative team culture that values your contributions.

See our video on the Goldfish Experience:

Summary: As Assistant General Manager, you will assist in overseeing daily operations at our Yorktown Heights location, supporting a team of staff including swim instructors, lifeguards, and customer service representatives. Your responsibilities will include maintaining facility standards, assisting with marketing efforts, and promoting our core values to enhance customer satisfaction.

Primary Responsibilities:

• Assist in managing day-to-day operations according to Goldfish Swim School standards.
• Support and coach staff to deliver high-quality swim instruction and facilitate optimal performance.
• Collaborate with Deck Supervisors on class scheduling, customer service, and staff training.
• Provide training and guidance in sales and marketing initiatives.
• Assist in maintaining retail and vending operations.
• Support private party operations to ensure adherence to operational procedures.
• Familiarize yourself with scheduling and administrative software to optimize facility operations.
• Assist in maintaining a safe and sanitary swim environment, adhering to safety protocols.
• Participate in employee engagement activities to foster a positive workplace culture.
• Support implementation of Emergency Action Plans and safety procedures.

Job Qualifications and Skills:  

Required:

• College degree preferred.
• 3 years of leadership experience at the supervisory level.
• Problem solver and creative thinking skills to identify and resolve challenges that students encounter.
• Experience with Customer Relationship Management (CRM) software and sales tracking.
• Experience with payroll systems and employee scheduling software.
• Excellent leadership, communication, and interpersonal skills.
• Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
• Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
• Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm).
• Must pass background examinations (included with training).

Preferred:

• Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred. Ability to work with children
• Strong aquatics background, including instruction and lifeguard experience is desired
• Experience hiring, managing, and training teams
• Business experience in membership sales is ideal
• Experience with payroll systems and employee scheduling software
• Experience with maintenance of pool equipment and pool sanitation systems
• Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment
• Positive attitude and a genuine desire to make a difference in the lives of children and families in our community

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Goldfish Swim School – New Rochelle is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see:

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer.

Starting Pay Rate: $50,000-$65,000