IT Technician

DLA PiperDLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.Job TitleThis position provides desk-side computer support, including hardware and software assistance, to end users.LocationThis position is located in our New York City office.ResponsibilitiesInstalls standard software on firm computers.Provides technology support and service to employees and clients (onsite and remote).Installation, imaging and setup of hardware to include desktops, laptops, and printers.Coordinate with vendors for repairs and support.Set-up and support of firm & personally owned mobile devices.Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems. Provides alternate, loaner equipment to ensure minimum disruption of work time.Completes assigned firm-wide equipment upgrades. Schedules time with employee to collect old equipment, re-configure and replace with new equipment.Participates in firm-wide roll-outs by providing pre- and post-migration support.Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices.Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including MFA and remote access. Reconfiguring equipment upon allocation or return.Monitors ticket queue. Documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests.Provides after-hours support during on-call rotation. Travels to the office during late or weekend hours as needed.Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather.Sets up meetings regularly as per firm standards, which includes arranging virtual meetings, loaner equipment, and network connections for presentations. Sets up and supports complex meetings. Supports firm-sponsored events both onsite and at remote locations.Assists Level 3 teams on specialized projects when required.Other duties as assigned.Skills and CompetenciesMust have experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software.Excellent verbal and written skills. Strong organizational skills.Must be self-motivated, detail-oriented, and be able to work quickly and accurately.Strong customer service skills and ability to build relationships with business professionals.EducationHigh School or GEDCertificationsCompTIA A+, Network+ certificate preferred.Years of Experience2 years' experience providing support to end users, troubleshooting hardware/software issues and installing PC and peripheral equipment.Essential Job ExpectationsAll DLA Piper employees are expected to demonstrate excellence in how we serve our clients and develop our people, upholding our firm values as part of our culture. Specific expectations include:Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.Meet deadlines, manage competing priorities, and commit to meeting high standards.Comply with firm policies and procedures.Maintain confidences as required in a law firm environment.Physical DemandsSedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.Work EnvironmentThe selected candidate will have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.Compensation & BenefitsThe firm's expected hiring range for this position is $39.20/hr - $50.96/hr, depending on the candidate's geographic location, experience, skills, educational background, and overall qualifications.DLA Piper offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and additional benefits.