Non-Clinical - Admin Assistant

Staffing Coordinator

Serve as the subject matter expert providing HR Shared Services support. Provide a broad scope of services to support the execution of human resources activities and processes. Deliver accurate and timely processing of HR transactions and quality customer service to clients. Evaluate requests and determine the appropriate priority and resolution. Work with various HR functional areas to accomplish goals. Assist with problem resolution within Service Level Agreements, providing a high level of customer support. Serve as a vital source of human resources information for employees and external customers. Counsel associates on how to locate and perform certain employee self-service processes and tasks. Interact with employees via inbound calls, live chats, emails, and other platforms to address inquiries using HR knowledge and expertise. Independently manage assigned caseload that may require escalation and complex problem-solving. Manage unresolved inquiries from employees by partnering with Centers of Excellence to gather a response. Require a high level of knowledge of HR processes and applicable laws to ensure compliance. Ensure responses are in line with company policies and procedures. Review, monitor, and audit procedures to ensure accuracy and compliance with policies and regulations. Identify and help execute process improvement needs in stated areas. Fully research issues and share knowledge with team members, continuously reviewing and gathering feedback on how to improve HR processes. Provide insight and guidance on opportunities for process improvement. Participate in various projects to improve the existing overall HR Shared Services function. Administer and serve as a liaison to various vendors, managing data in vendor proprietary software. Advocate on behalf of employees with third-party administrators if escalations arise. Support services including talent acquisition, onboarding and scheduling new hires, benefit administration, leave management, and HR policy-related questions. Perform other special projects and duties as assigned.