Patient Scheduling Coordinator

Job Description

Job Description

Who We Are & Why You Will Love it Here

We are not your typical dental practice. We are a growing, forward-thinking general dentistry team that believes exceptional dental care starts with exceptional people. Think of us as the place where healthcare meets hospitality-where every date you will help families achieve healthier, more confident smiles while working at a practice that actually gets work-life balance.

What Makes Us Different?

We believe that as a team we genuinely care for our patients, that we recommend what the patient needs and deserves not what the insurance “dictates”.  It is where each team member grows personally as the practice grows.

Your Role & Impact

As a Scheduling Coordinator, you will be an integral part of how a patient communicates with the office in a way that addresses their needs. You will be the office’s main point of contact by answering the phones, scheduling appointments and other administrative tasks so that our patients feel supported and excited about coming to see their dental team.

What you will master:

·         Become the friendly face and voice families’ trust

·         How to schedule effectively and efficiently for practice growth

·         Grow skills that translate to any industry (communication, problem-solving, healthcare administration)

·         Become an expert in working with multiple systems/software to communicate with patients and reserve appointments

What Your Days Look Like

• Clinical Excellence : Be the smile families see and the reason they feel at ease
• Patient Communication : Help families and patients by communicating effectively so they can continue on their journey achieve and maintain a beautiful smile
• Team collaboration : Jump in wherever needed because we win together

Why You'll Actually Want to Work Here

The Perks:

·         Guaranteed salary plus opportunities to earn more with patient/performance -focused incentives.

·         Eligible for Betterment 401(k) (Roth or Traditional) Retirement Plan

·         Company Sponsored Medical Insurance Coverage

·         Company Sponsored Quarterly Professional Trainings

·         Company Sponsored Semi-Annual Personal Trainings

·         Company Sponsored Team Enrichment Events

The Culture:

·         Semi-Monthly team contests and celebrations because work should be fun

·         Coaching and Mentorship under individuals with clinical and non-clinical expertise and excellence

·         No toxic workplace drama - we're here to lift each other up

Our Values:

·         Commitment – Unwavering ability to do what you say

·         Integrity – Stand for a higher standard

·         Responsibility – Take Ownership for success and for missteps

·         Proactive – Chases to be better; self-reliance

·         Empathetic – Be understanding but no hand holding

·         Enthusiasm – Excitement for improvement

·         We are a proud supporter of the National Resource Defense Council

·         We are a proud supporter of the Gary Sinise Foundation

·         We are a proud supporter of the St. Jude’s Children Hospital

Who We're Looking For

Must-haves:

• Detail-oriented mindset (the little things matter in healthcare)
• Genuine care for people (our patients can tell when it's real)
• Ability to juggle multiple tasks without losing your cool
• Fast learner who's excited about growth
• Team player energy - we succeed together or not at all

Nice-to-haves:

• Any healthcare, dental or service industry experience
• Familiarity with dental software (OpenDental is a plus)
• Familiarity with medical or dental terminology

Deal-breakers:

• Not ready to learn or grow (inability to adapt)
• Cannot handle a fast-paced, collaborative environment
• Looking for a place just to collect a paycheck

Ready to Join Us?

If you are tired of dead-end jobs and want to build real skills while making a genuine impact on your community, we want to meet you. No dental experience required - just bring your authentic self, your willingness to learn, and your commitment to excellence.

Next Steps:

Send us your resume and tell us why you're excited about helping families achieve healthier smiles.