General Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As General Manager , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook; you will be building the plane while flying it, making it a challenging people‑facing role that spans entrepreneurship, business development, and operations management. Work location: This is a fully in‑person position with the expectation that you will be onsite five days per week. May require occasional weekend or after‑hours work. What You’ll Do Manage the on‑site daily operations of Via’s service in West Palm Beach. Prioritize operational issues as a real‑time point of contact for drivers and dispatchers and provide creative solutions for scheduling a round‑the‑clock team. Manage and mentor the on‑site team of dispatchers and shift managers. Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations. Liaise closely with Via senior management and Via’s external partners. Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis. Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Ensure compliance with all relevant federal, state, local, and company policies, procedures and regulations on service operations. Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. Who You Are Experienced operations manager, with a minimum of 5+ years of experience and a bachelor’s degree. Independent self‑starter, thriving in fast‑paced environments and comfortable with a very high level of responsibility. Savvy and tactful communicator, intuitively finding the right tone in every situation. Foster a culture deeply committed to providing a world‑class customer service experience. Detail‑oriented executor: obsessively action‑oriented, thriving while operating autonomously. Experienced and exceptional leader: people love working with you and for you, with extensive experience leading support teams. Flexible and adaptable: loving the challenge of adapting to change rapidly and making things work on the fly. Proven track record of managing teams and developing people – motivating and getting the best work out of every person you work with. Effective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibility. Problem solver who refuses the status quo and always seeks creative solutions. Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Base salary range: $110,000–$160,000 per year. We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401(k) matching. Ready to join the ride? Via is an equal opportunity employer. #J-18808-Ljbffr