Operations Manager

Position Overview This role is responsible for overseeing daily hotel operations, supporting departmental teams, and ensuring service and brand standards are consistently met. Candidates demonstrate strong leadership, attention to detail, sound business judgment, and the ability to manage priorities in a fast‑paced environment. Responsibilities Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner. Maintain regular attendance in compliance with E.M.A. Hospitality standards as required by scheduling. Maintain high standards of personal appearance and grooming, including compliance with dress code and wearing a nametag when working. Comply and ensure adherence to E.M.A. Hospitality standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements such as Food Handlers, Alcohol Awareness, CPR and First Aid. Ensure efficient operation of the hotel in the absence of the General / Assistant General Manager by supervising and supporting Guest Services, Food & Beverage, Engineering, Accounting, Sales, and Housekeeping. Communicate deficiencies in these departments to the supervisor on duty. Use competencies from training materials to develop skills in all operational departments; work with Department Heads to understand each position’s impact on operations. Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction; follow up on empowerment successes with the appropriate Department Head. Participate in required M.O.D. coverage as scheduled. Ensure training in service standards is provided in each department using the steps for effective training. Recruit, hire, and train Guest Services staff based on occupancy. Be present in public areas during peak times, greeting guests and offering assistance as needed. Maintain procedures for handling the hotel safe, specifically concerning security, and initiate a monthly safe audit. Ensure that all scheduled meetings take place on the property. Qualifications 4‑year college degree and at least 2‑3 years of experience in Rooms Division; or a 2‑year college degree and 3‑4 years of experience. Previous supervisory experience required. Proficient in Windows Operating Systems, Opera PMS, and Colleague Advantage. Able to evaluate and select among alternative courses of action quickly and accurately. Comfortable working in stressful high‑pressure situations; maintain composure and objectivity under pressure. Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Ability to assimilate complex information from different sources and modify it to meet constraints. Effective at listening, understanding, clarifying, and resolving concerns raised by co‑workers and guests. Ability to work with and understand financial information and basic arithmetic functions. Clear communication of information and ideas. #J-18808-Ljbffr