Assistant Store Manager - Orchard Park, NY

Assistant Store Manager

Crosby's is looking for a motivated and dependable Assistant Store Manager to help lead daily store operations. In this role, you'll support the Team Leader in creating a clean, efficient, and welcoming environment while delivering exceptional customer service and driving store success.

You'll play a key role in supervising team members, maintaining high operational standards, and ensuring every customer has a great experienceevery day, every time.

What You'll Do

Customer Experience

Deliver prompt, friendly, and professional service to every customer

Prepare fresh food and made-to-order items following Crosby's quality and cleanliness standards

Promote and assist customers with enrolling in My Crosby's Rewards

Drive sales through suggestive selling and add-on recommendations

Handle customer concerns and resolve issues when the Team Leader is not present

Store Operations

Help oversee daily operations to ensure efficiency and profitability

Maintain store cleanliness, organization, and brand standards

Support merchandising, promotions, and inventory management

Ensure compliance with all food safety, tobacco, alcohol, and company regulations

Communicate effectively with team members and leadership

Team Leadership

Train, coach, and support store associates

Assist with scheduling and maintaining proper staffing levels

Provide feedback on employee performance and development

Foster a positive, respectful, and team-oriented work environment

Financial & Administrative

Assist with inventory control, audits, and reporting

Support accurate cash handling and daily bank deposits

Review timekeeping and assist with payroll processing

Report discrepancies and maintain accurate records

Safety & Maintenance

Help maintain a safe and secure store environment

Follow proper opening/closing procedures and cash security policies

Monitor equipment, cleanliness, and overall store conditions

Report maintenance or safety concerns promptly

* Benefits *

Medical Insurance with Employer Contribution

Voluntary Dental Insurance

Life Insurance- Company Paid

401K & Paid Time Off

Leadership Paid Training Program

Career growth opportunities!

Company Discounts

Significant Fuel Discounts!

Scholarship Opportunity and Tuition Reimbursement

Employee Assistance Program- Company Paid

Requirements

Minimum Qualifications

21 years of age

High School Diploma or equivalent

Able to work at least 40 hours/week, including weekends

Experience Preferred

Valid Driver's license that meets company policy

Reliable transportation for position requirements (e.g., meetings, daily banking, etc.)

Serve Safe certified, preferred

Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins

Ability to clearly assess and validate customer identification

Ability to understand operating instructions for lottery, point of sale systems (POS), and other equipment.

Tolerance of exposure to gasoline fumes and cleaning products.

The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job outline and require other tasks to be performed when the circumstances of the job change (e.g., emergencies, changes in personnel, workload, or technical development.) This position description is not intended to imply a contract of employment. Employment with Reid Group is "at-will." Employment at-will may be terminated at any time by the employee or by Reid Group. All requirements and duties are considered essential functions. Reid Group also reserves the right to adjust workers' schedules and physical locations based on operational needs.