Account Manager - Los Angeles-based

Job Description

Job Description

About the Role
Counterintuity, a marketing agency dedicated to helping nonprofits achieve their mission, is seeking a highly organized and client-focused, Los Angeles-based  Account Manager to join our agency team. This role requires someone who can balance strategic thinking, relationship management, and campaign execution — serving as the primary liaison between our agency and its clients while ensuring seamless communication, alignment, and delivery across every account.
Because this role is dedicated entirely to supporting our nonprofit client roster, compensation for this position is benchmarked to nonprofit-sector marketing and account management roles rather than traditional commercial agency pay scales — reflecting both the mission-driven nature of the work and the realities of nonprofit client budgets.

Day-to-Day Responsibilities
As an Account Manager at our agency, you will be responsible for:

• Serving as the primary point of contact for clients — keeping them happy, aligned, and confident in our work.
• Managing select integrated digital marketing campaigns across content strategy, social media, and search marketing.
• Optimizing campaign performance and pushing for the best possible client outcomes.
• Overseeing timelines, budgets, and deliverables , and coordinating closely with the production team to keep work on track and on budget.
• Coordinating with the production team , assigning and QAing work precisely, and achieving results on time and on budget.
• Identifying and pursuing growth opportunities within your accounts.
• Supporting the Director of Client Services and staying current on industry trends and best practices.
• Staying informed on industry trends and best practices to provide clients with innovative marketing solutions.

Key Areas of Responsibility and Time Allocation
Client Communication and Strategy (50%)

• Serve as the primary client contact, ensuring a strong relationship and high satisfaction levels.
• Develop and present strategic recommendations to align campaigns with client business goals.
• Proactively manage expectations, addressing challenges and opportunities in real time.

Campaign Management (30%)

• Oversee project timelines, budgets, and deliverables, ensuring all campaigns are executed efficiently.
• Work closely with internal teams to maintain quality control and alignment on project objectives.
• Monitor campaign performance and recommend optimizations as needed.

Internal Collaboration (20%)

• Work cross-functionally with creative, media, and strategy teams to execute client initiatives.
• Maintain strong internal communication, ensuring that all teams are aligned on client expectations.
• Assist in the development of client presentations and reports to showcase campaign results.

Key Performance Indicators (KPIs)

• Client Satisfaction & Retention – Maintain an 85%+ client satisfaction and retention rate.
• Project Execution – Ensure 95%+ of projects are completed on time and within budget.
• Account Growth – Think strategically, pursue growth opportunities, and grow your personally managed annual book of business by 10%.
• Campaign Performance – Improve marketing metrics such as engagement, conversions, and ROI through strategic adjustments.

Required Skills
Hard Skills:

• 3 years of experience in account management, marketing, or client services within an agency or marketing firm.
• Strong understanding of marketing strategy, campaign execution, and project management.
• Ability to manage multiple projects simultaneously, keeping them on time and within budget.
• Proficiency in marketing analytics, CRM platforms, and project management software.
• Strong business acumen with an ability to identify opportunities for growth within accounts.

Soft Skills:

• Excellent communication and relationship-building skills.
• Strong organizational and time management abilities.
• Detail-oriented approach with a problem-solving mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Collaborative and proactive approach to internal teamwork and client engagement.
• Strong organizational skills, attention to detail, and adaptability, with a demonstrated ability to work collaboratively with team members.

30-60-90 Day Onboarding Plan
First 30 Days:

• Learn agency processes, tools, and workflows.
• Review existing client accounts and gain an understanding of their business goals.
• Meet with internal teams and leadership to establish key working relationships.
• Observe ongoing campaigns and projects to understand execution strategies.

60 Days:

• Take full ownership of assigned accounts, acting as the lead point of contact.
• Begin managing project timelines, budgets, and deliverables independently.
• Identify potential process improvements for more efficient account management.
• Contribute to client presentations and strategy discussions.

90 Days:

• Identify and present opportunities for account growth, such as additional services or expanded scope.
• Lead client meetings, providing strategic insights and recommendations.
• Establish long-term success strategies for assigned accounts to improve retention and performance.
• Set personal and professional development goals to enhance skills in account management.

Ideal Candidate Profile
This role requires a highly organized and client-focused professional who can balance strategic thinking, relationship management, and campaign execution. The ideal Account Manager is a strong communicator, proactive problem solver, and detail-oriented project manager who thrives in a fast-paced, client-driven environment. They must be comfortable managing multiple campaigns simultaneously, working cross-functionally with internal teams, and identifying growth opportunities within accounts.

Compensation and Benefits
Because this role supports our nonprofit clients, we’ve designed the pay and benefits package to reflect both fair, sustainable compensation and the fact that this work directly helps mission-driven organizations do more good in the world. We believe you shouldn’t have to choose between meaningful work and a solid total rewards package.

• Salary Range: $55,000–$72,000 base, commensurate with experience.
• Retirement: 401(k) plan with a Safe Harbor employer match.
• Time Off: Generous Paid Time Off (PTO), plus 11 paid holidays, plus paid days off between Christmas and New Year’s, totaling approximately 26 paid days off.
• Health Benefits: Medical coverage, with the company covering 50% of premium costs.
• Bonus and Incentives: Eligibility to participate in company bonus plans and incentive programs.
• Mission Impact: The opportunity to build a rewarding career while knowing your day-to-day work helps nonprofits extend their reach and further their missions.

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