Season Ticket Member Services Assistant

Season Ticket Member Service Assistant

The Season Ticket Member Services Assistant is a part-time position, responsible for supporting the team servicing Season Ticket Members and generating revenue for the Rockford IceHogs. This position requires a highly energetic and self-motivated individual with a strategic mindset.

Primary Responsibilities:

• Support the entire Revenue Generation team via ticket inquiry phone, live chat and email support. Assist Season Ticket Members with various inquiries and requests.
• Maintain diligent and real-time Salesforce CRM entries.
• Other duties and responsibilities as required.

Qualifications & Requirements:

• Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.
• Superior written and verbal communication skills.
• Ability to work independently and effectively with others at all management levels.
• Superior organization and time management skills.
• Ability to solve problems independently with customized solutions.
• Strong computer skills with Microsoft Word, Excel, Power Point, CRM (Salesforce) and the internet. Experience with ticketing systems (Ticketmaster Archtics) is a plus.
• Passion for sports and hockey.
• Ability to work nights, weekends, and holidays as event schedule commands.
• Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment
• Demonstrated aptitude for driving results
• High attention to detail

The Team:

The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street.

As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong community presence.

The Rockford IceHogs' goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.

NHL - Blackhawks