Patient Services Representative

Patient Services Representative

PSV has an exciting employment opportunity for an experienced Patient Services Representative to join our dedicated team of healthcare professionals! This specific role will be supporting our Orthopedic Surgery and Sports Medicine Clinic in our Fairfax, VA location and is Full-Time, working M - Fri., 7:00 AM to 3:30 PM. (Bilingual-Spanish Preferred)

Come join our team! All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with a disability.

Pediatric Specialists of Virginia (PSV) Orthopedic Surgery and Sports Medicine pediatric surgeons work closely with a comprehensive medical team specialized in the treatment of infants, children, and teens with muscle, skeletal, and bone conditions and injuries.

This position is responsible for registering patients for outpatient services, ensuring that complete and accurate information is obtained. He/she is accountable for the efficient operation of the front desk and provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic.

Responsibilities:

• Registers patients for emergency and outpatient services, ensuring that complete and accurate information is obtained
  • Updates existing or creates new patient record, ensuring that information is complete and up-to-date and enters information into computer database.
  • Collects appropriate payments, logs in to ledger or automated system, calculates receipts and prepares package for courier pick-up in accordance with established procedures and schedules.
• Accountable for the efficient operation of the front desk and reception function for a clinic or outpatient department
  • Serves as first point of contact for patients and visitors and determines purpose of visit.
  • Answers and screens telephone calls and takes accurate messages.
  • Responds to inquiries and provides appropriate information or refers to staff member.
• Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department
  • Schedules appointments as needed in appointment book and/or in automated scheduling system, following established guidelines.
  • Performs a variety of other clerical tasks: makes copies, sends and receives faxes, opens and distributes mail.
  • Monitors office supplies and forms and ensures that a sufficient quantity is on hand at all times.

Required Qualifications:

• One year experience in a medical office environment
• High School Diploma or GED
• Basic computer skills: 50 wpm; Microsoft Office
• All employees must pass an employment TB, drug and physical exam

Desired Qualifications:

• Bilingual in Spanish preferred
• Previous experience using EPIC or other EMR system