Business Operations Analyst

About the Role:

We are looking for a Business Operations Analyst to join our team at Landing! This role will tackle cross-functional, high-impact projects to drive best business practices. Responsibilities include diagnosing root problems across the business, implementing process changes, and working with business leaders to improve our processes.

About the Team:

You'll join a team of talented individuals that are building a startup to improve the way people live and will be able to make all kinds of things happen without limits.

Our Values:

We look for people who embody our key values: accountability, entrepreneurship, authenticity, and a service-first mindset. We believe these shared attitudes foster the best results not just for our internal teams but also for our members.


What You'll Do:

• Tackle high-impact projects both within and across operations teams
• Partner with cross-functional stakeholders to increase transparency and drive operational excellence across the business
• Diagnose and remedy process inefficiencies across the business
• Drive process and performance improvements across property onboarding, from deal signature to live unit
• Provide accurate and insightful analysis and reporting on operational performance
• Create clear dashboards highlighting team performance against goals for all key metrics
• On board properties to ensure accurate information and seamless operations

Example Projects:

• Installations: How do we build a single install tracker with real-time visibility so all stakeholders operate out of one system of record from deal signing to live unit?
• Field Operations:: How do we deliver exceptional service in subscale markets?
• Corporate Housing: How do we ensure consistent and accurate completion of quality inspection forms across 20 different corporate housing companies?
• Sales: How do we sign more partnerships?

What You Need:

• Demonstrated experience in prioritization of deliverables and tasks and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
• Highly analytical ability, can leverage unorganized data into actionable insights
• Experience in cross-functional business roles
• Super written & verbal communication
• Certification(s) in project management, quality management, agile methodology and/or Six Sigma preferred

Compensation & Benefits

• Competitive salary + Stock Options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• We've got you covered with a 401(k) plan and access to ImmediatePay
• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!
• $750 in Landing Stays