Technical Support Analyst

This role is responsible for supporting the full lifecycle of IT equipment, including receiving returned or damaged devices and assessing their condition to determine whether they require repair or replacement. The position involves preparing devices for deployment through tasks such as OS wipes, manual (USB-based) imaging, and system builds, as well as configuring software using tools like NinjaOne. The individual will also stage laptops and desktops to ensure all systems are fully set up prior to handoff. Additional responsibilities include managing asset lifecycle tasks such as intake, builds, and shipment preparation, handling light ticketing work in systems like Freshservice, and collaborating with a small technical support team to effectively manage workload and meet deployment timelines.

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Required Skills & Experience
• 2-5 years of experience in a technical support, IT support, or device deployment role
• Hands-on experience with device imaging, hardware builds, or pre-deployment setup
• Experience working with Windows operating systems
• Basic understanding of IT hardware (laptops, desktops, peripherals) and troubleshooting fundamentals
• Strong work ethic, reliability, and ability to take direction and learn in a fast-paced environment
Solid problem-solving skills and "common sense" approach to troubleshooting


Nice to Have Skills & Experience
• Experience working in a hands-on / warehouse / depot-style environment supporting device lifecycle tasks
• Ability to perform manual OS installs and device configuration (USB-based imaging or similar)
• Experience with Ninja One
• Experience with MAC OS
• Familiarity with ticketing systems and documenting work like freshservice (training provided if needed)
Any industry related certifications


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.