L2 Support
Ruri Software Technologies LLC
Job Title :- L2 Support Duration :- 8+ months Location :- El Segundo, CA (HYBRID ROLE) Years of experience required: 10-15 Job description and responsibilities:
Top 3 skills required for the role:
1. Java/J2EE Spring boot mS
2. ELK, Dynatrace, App Dynamics
3. Problem and Incident Management
- Coordinate with all support teams for any high-priority issues Outage
- Should be familiar with Java, and Spring boot mS to be able to fix the production bugs which are show stoppers, and deploy to production.
- Should be able to replicate the issue in a lower environment and test and deploy the bug fixes.
- Application monitoring activities - daily jobs
- Incident handling - troubleshoot/debug user-related tickets that are raised in the front-end application which is being used in retail stores.
- Morning checkout, Regression in a pre-production environment and also in a production environment
- Additional Support during the weekend/monthly billing release
- Report preparation on adhoc request
- Production Team currently does the following activities
- Monitor Application
- Provide Governance reports
- Health check reports
- Production release report
- Defect Analysis
- Production Monitoring
- Microservice Health check report
- Production Team do need JAVA background as they need to read code and find out what was the root cause
- Experience in Dynatrace and AppDynamics
- Awareness of ELK is good to have but not required
- They just need to know, How to use Dashboards, How to Apply Filter, and Kibana which can be trained quickly
- Currently, Dashboards are created by the existing Elasticsearch support team.
- The Elasticsearch support team manages Dashboards E2E, they give these dashboards to this team
- The primary task of the existing production team is to monitor the application
- Primarily L2 type support
Top 3 skills required for the role:
1. Java/J2EE Spring boot mS
2. ELK, Dynatrace, App Dynamics
3. Problem and Incident Management
Vacancy posted 13 hours ago
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