Patient Service Representative (Clinic Receptionist)

MCHC PSR Job Description

JOB DESCRIPTION

The MCHC PSR will be the first point of contact for all visitors/patients to MCHC. They will be primarily staffed at the front reception desk and provide assistance to all callers and visitors to the facility. Their primary duties will include the following:

• Greeting and welcoming all visitors to MCHC, greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Patient Check-In/Out: Greet patients warmly, verify demographic and insurance information, collect co-pays, and ensure proper documentation in Epic EMR.
• Answering the telephones and directing calls to the appropriate MCHC staff member or clinician
• Schedule and confirm patient appointments
• Appointment Scheduling:Schedule, reschedule, and cancel appointments accurately using Epic EMR while optimizing provider schedules and minimizing no-show rates.
• Providing visitors and callers with information about MCHC and the resources we provide
• Patient Communication: Answer incoming calls and patient portal messages, respond to inquiries regarding appointments, billing, and general clinic information.
• Helping maintain the follow of correspondence between departments within MCHC as well as with outside contacts by taking and retrieving messages
• Managing all incoming and outgoing mail
• Performing a variety of clerical duties, including making copies, faxing documents, filing and paperwork
• Completing other office tasks assigned by the PSR Lead, Billing Manager, or Clinic Operations Manager
• Operate office equipment, such as voice mail messaging systems, word processing, and spreadsheets to prepare letters, or medical records
• Operate office equipment, computers, or computerized equipment
• Interview patients to complete documents, or forms, such as intake or insurance forms
• Maintain medical records or correspondence files
• Medical Records Management: Ensure accurate data entry and management of patient health information in compliance with HIPAA and FQHC standards.
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
• Collect deposits, payments, or fees
• Billing & Collections Support: Assist in processing patient payments, explaining billing policies, and following up on outstanding balances.
• Receive and route messages or documents, such as laboratory results, to appropriate staff
• Relay information between personnel
• Transmit correspondence or medical records by mail, e-mail, or fax
• Send information, materials or documentation
• Schedule tests or procedures for patients, such as lab work or immunizations based on clinician orders
• Complete insurance or other claim forms
• Insurance Verification & Authorizations: Verify insurance eligibility and coverage before appointments, obtain prior authorizations as needed, and assist patients with understanding their benefits.
• Transcribe recorded messages, practitioners' diagnoses, or recommendations into patients' medical records
• Perform various clerical functions, such as maintaining an inventory of supplies, order materials, supplies, or equipment
• Coordination with Clinical Teams: Collaborate with providers, nurses, and other staff to ensure seamless patient care and communication.

POSITION DETAILS

This position operates in a professional office and medical environment. Faculty routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The MCHC PSR reports directly to the Clinic Operations Manager.

Qualifications:

Required

• Proficiency in English
• Minimum High School Diploma
• Proficiency in computer use, including MS Office
  
• Strong interpersonal and communication skills.
• Ability to handle sensitive patient information with confidentiality (HIPAA compliance).
• Previous exposure to the healthcare field and familiar with medical terminology

Preferred

• Familiarity with medical terminology and procedures
• Experience working with an EMR
• Knowledge of FQHC operations, including sliding fee scales and community health programs.
• Proficiency in one or more of the following languages: Arabic, Urdu, Rohingya, Hindi, Malay, Burmese, Spanish, etc.
  
• 1-2 years’ experience as a PSR, receptionist, or other similar position involving medical front desk duties
• College Degree

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 20 pounds occasionally.
• Frequent interaction with patients, requiring clear communication and a calm demeanor.

E-Verify Notice:

MCHC participates in E-Verify to verify the employment eligibility of all new hires in accordance with U.S. law. By applying for this position, you acknowledge and agree that you will be required to complete an I-9 form and provide supporting documentation to confirm your identity and work authorization.

EEO Statement

MCHC is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Drug-free workplace policy

MCHC is a drug-free workplace.

Why Join Our Team?

At MCHC, we don’t just offer a job—we offer a community. Our workplace is built on a family-oriented culture where teamwork, support, and a positive environment are at the heart of everything we do. We believe that when our employees feel valued and connected, they can provide the best care to our patients.

Here’s what makes working with us special:

A Warm, Supportive Atmosphere – You’re not just an employee; you’re part of a team that genuinely cares about each other.

Fun Work Events & Celebrations – We love bringing people together! From team lunches to holiday parties and appreciation events, we make sure there are plenty of opportunities to enjoy good food, laughter, and downtime with your coworkers.

Growth & Development – We invest in our employees by providing ongoing training, career advancement opportunities, and support to help you reach your goals.

Comprehensive Benefits – We offer competitive pay, healthcare benefits (including medical, dental, and vision), and holiday pay to ensure you’re taken care of both at work and in life.