Heavy-Duty Parts Technical Support Specialist

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2.13 billion in 2025.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

As a key member of our support team, you will provide direct assistance to Dormancustomers by sharing technical installation information. Your positive and proactive attitude will be essential incultivating lasting relationships with both internal and external stakeholders.

Primary Duties

• Deliver technical support by helping customers identify the right heavy-duty truck parts from Dayton's and our vendor's catalogs, explaining product specifications, compatibility, and application details.
• Respond to customer inquiries and provide effective solutions concerning heavy-duty parts.
• Record quality control issues in a database and notify appropriate party of potential issues.
• Contribute to the continuous improvement of the technical information library, supporting our goals forenhanced service.
• Enhance your business acumen by engaging in ongoing product training and staying updated on newofferings, both internally and for customer-facing engagements.
• Edit and refine product instructions to ensure clarity and accuracy.
• Collaborate with cross-functional teams to resolve technical issues and enhance overall customerexperience.
• Process and track customer orders for special order parts with attention to detail.
• Undertake additional duties as required to support the effectiveness of the department.

Qualifications

• Proficient in MS Office Suite, particularly Excel and Outlook, to manage data efficiently and communicateeffectively.
• Strong ability to read and interpret schematics and blueprints, enabling effective technical support.
• Physical Requirements: Ability to lift up to 50 pounds as needed. Primarily an office-based administrativeposition, with occasional requirements for physical reaching, carrying, and active listening.

Education / Experience

• Minimum of 1+ years of experience in parts counter operations, customer service, or relevant roles within theheavy-duty or automotive industry.

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The US base salary range for this full-time position is $20.14 to $27.26. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.