Service BDC Representative

Job Description

Job Description

Job Summary:
As a Service BDC Representative at Chevrolet Cadillac of Santa Fe, you will be responsible for providing exceptional customer service and support to our service department. This is a full-time, administrative role in the fast-paced and exciting auto industry. As an individual contributor, you will play a crucial role in ensuring our customers have a positive experience with our dealership and maintain long-term relationships with them.

Compensation & Benefits:
This is a full-time, hourly position with competitive pay and benefits package including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and employee discounts on vehicles and service.

Responsibilities:

- Serve as the first point of contact for our service department, answering phone calls, emails, and online inquiries in a prompt and professional manner
- Schedule service appointments for customers and maintain accurate and up-to-date service records
- Ensure customer satisfaction by following up on service appointments and addressing any concerns or issues that may arise
- Utilize dealership management systems to input and track customer information, appointment details, and service orders
- Maintain a positive and professional attitude at all times, providing exceptional customer service to all customers
- Assist with organizing and maintaining the service department, including scheduling, filing, and inventory management
- Collaborate with the service and sales teams to ensure efficient and effective communication and customer service

Requirements:
- High school diploma or equivalent
- Previous experience working in a customer service or administrative role, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in computer systems and software, including Microsoft Office and dealership management systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Must be able to work full-time, including some evenings and weekends as needed

EEOC statement:
Chevrolet Cadillac of Santa Fe is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to promoting a dynamic and inclusive workplace where employees of all backgrounds can thrive.