Field Service Technician

Fives Group is looking for a Field Service Technician in Ohio and will support customers in the Midwest and other regions.

About Fives Group:
Fives Group, headquartered in Paris, France, is an industrial engineering group founded in 1812 that designs and supplies machines, process equipment and production lines for the world's largest industrial groups including the aluminum, steel, tube and pipe, glass, automotive, aerospace, logistics, cement and energy sectors. In 2023, Fives achieved sales of $2 billion with a team of close to 9000 employees and a network of over 100 operational units in over 25 countries.

Job Summary / Objective

• Provides field service in connection with the installation, start-up, service, troubleshooting, repair, or demonstration of grinding machines and their components. Primarily responsible for either the mechanical functions and/or electrical components but with the future responsibility of learning all functions of the machine.
• Duties will be tailored to the skill level and experience the technician has with the specific machine type or system. Technician will work on projects that are in various customer's facilities/locations and sometimes will be required to work onsite at Fives. Projects could range in length from a few days to several months although most projects last about 3 days. Technician will be responsible for demonstrating the machine performance and instruct customer personnel in the set-up and operation of the machine. Also, troubleshoots the machine operation and repair the equipment on location. Other duties may include supporting various functions in the Aftermarket department such as following up on quotes, researching parts, technical support, assisting with repair orders, and working on erecting floor plans with machine setup technicians and assemblers.

Summary Main Tasks / Responsibilities
• Requires at least two years of field service experience and knowledge of precision cylindrical grinding. Knowledge of centerless grinding and double disc grinding is a plus.
• Knowledgeable of CNC machines with servo drives and motors.
• Knowledgeable of Programmable Logic Controls such as Allen Bradley, Fanuc, Siemens, etc.
• Experienced in Microsoft Office software, such as Word, Excel, PowerPoint, etc.
• Analytical ability required for identification and evaluation of operational problems; ingenuity often required in problem solving under strange or difficult circumstances.
• Work assigned by supervision; self-directed in the field, but with frequent communications from home office or more senior field personnel.
• Unstructured situations offer frequent exposure to error, which could cause costly delays or damage customer relations. Knowledge of Fives Quality System relating to job tasks and assignments.
• Protocol requires observing customer's rules in their plant; must "get along". Must be able to satisfy customer.
• Care required to avoid proprietary disclosure, extra or needless expense, or embarrassment; must protect both Fives & customer.
• Represents Fives in the customer's plant; good performance vital to customer
satisfaction.
• Requires mental, visual, and psychological concentration with an audience.
• May perform heavy assembly work.
• Maintain a high level of professionalism and represent Fives and the Aftermarket Department as an industry leader to customers, suppliers, professional colleagues and employees.
• Other duties as assigned.

Competency
1. Business Acumen. The ability to understand and apply information with which to contribute to the department.
2. Problem Solving & Analysis. Affinity for problem solving. Ability to apply knowledge to solve problems; understanding complex information, making connections, and drawing conclusions.
3. Planning & organizing. Able to establish; drive the efficient use of resources throughout the organization
4. Teamwork. Ability to collaborate with others. Ability to have open communication with others.

Education, Training and Experience
• High School diploma, GED or equivalent
• Relevant experience preferred.
• Regular attendance and timeliness are an essential.
• Must be creative, organized, and a hardworking self-starter.
• Ability to observe confidentiality.
• Must travel to customer locations as required for service.
• Ability to deal with others in a straightforward and honest manner, be accountable for actions, and maintain confidentiality while supporting company values.
• Must possess excellent communication skills; verbal and writing.
• Problem-solving and analytics skills.
• Strong work ethic, regular attendance, and timeliness are essential. • Ability to observe confidentiality. Position Type, Expected Work Hours and Travel
• Full time, 5 days per week.
• Travel as required. Some of the major projects are located in MI, OH, NY, and PA. There will be some initial travel to MD for training as well.
• Has the ability to work overtime and/or work on "off-shifts" as required by business needs.

Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Benefits:
Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits include Health, Dental, Vision, Life, Disability, Holidays, Personal Time Off and 401K & IRA and more.