Director of IT

THE TEAM YOU WILL BE JOININGA well-established, family-owned, multi-site consumer services company headquartered in Charlotte, operating approximately 90 retail locations across the Southeast and Mid-Atlantic with more than 3,000 team membersA profitable, values-driven organization with over 50 years of history, deep brand loyalty, and remarkable employee tenure, including operations leaders with 30+ years in the businessA growing portfolio that extends beyond the core retail operation, including a distribution and services subsidiary and a proprietary technology platform being commercialized for other operators in the industryA lean, capable IT team of technical experts spanning cloud and identity, networking, software engineering, data warehousing, and store technology, led day to day by an embedded software engineering managerAn executive team that views technology as central to the company's next chapter, with this role reporting directly to the President/COO and partnering with a fractional Chief Security Officer on security mattersLOCATIONCharlotte, NC – On-site at the corporate home office, with periodic travel across the location footprintWHAT THEY OFFER YOUA true seat at the leadership table: direct reporting line to the President/COO with genuine ownership of technology strategy, budget, and roadmap for the entire enterpriseA meaty project portfolio from day one, including a NetSuite ERP implementation, custom mobile application development, and the continued build-out of a proprietary POS platform with external commercial potentialThe chance to lead and develop a skilled, tenured team while shaping how technology supports a multi-entity organization spanning retail operations, distribution, and softwareThe stability of a profitable, privately held company combined with the pace and ambition of an organization actively investing in its technology futureA culture built on teamwork, trust, accountability, and humility, where institutional knowledge runs deep and leaders are given real context to make informed decisionsCompetitive compensation package including annual bonus opportunityWHY THIS ROLE IS IMPORTANTOwns delivery across the company's highest-visibility technology initiatives, ensuring projects land on time and on budget after a period of significant investment in new platformsDirects the ERP implementation from the IT side, managing system integrations, vendor relationships, and cross-functional impacts in partnership with the finance organizationOversees infrastructure, store systems across ~90 locations, corporate applications, and the development environment supporting multiple business entitiesServes as the subject matter expert for point-of-sale technologies, guiding upgrades, new implementations, and the platform's continued development for external customersPartners with the fractional Chief Security Officer to protect company systems and data in an environment where security vigilance is an operational realityEnsures business continuity and disaster recovery readiness for a distributed, always-open retail operationBuilds credibility and alignment across a long-tenured organization where technology decisions touch every department, from the field to the home officeTHE BACKGROUND THAT FITS10+ years managing information technology functions, with at least 5 years leading and developing technical teamsProven project delivery track record: this organization is specifically seeking a leader who ships on time and on budget, with disciplined project governance and vendor managementERP implementation experience strongly preferred, ideally including system selection, integration, and cross-functional rollout; NetSuite exposure is a plusMulti-location retail technology experience with point-of-sale systems required; comfort supporting distributed store environments at scaleHands-on leadership style suited to a lean team in a mid-sized organization: strategic enough to own the roadmap, practical enough to stay close to the workStrong communication and consensus-building skills for an environment rich in institutional knowledge, where buy-in matters as much as authorityExperience in retail, quick-serve restaurant, distribution, or other multi-site consumer-facing operations preferredBachelor's degree in information technology, computer science, or a related field required#LI-HF1Reference: 69208