Warehouse Fulfillment Manager

THE OPPORTUNITY: We are looking for a Warehouse Site Manager to join our team and be part of something great. We have an outstanding career opportunity for a driven, successful leader with at least 3 years of increasing management responsibility in the distribution field. Successful candidates will have knowledge of Shopify with a strong understanding of both warehouse operations and how they integrate with e-commerce platforms. Key Responsibilities and Skills: Warehouse Operations Oversight: Directing and overseeing warehouse processes, including receiving, storing, picking, packing, and shipping goods. Ensuring the efficient and accurate movement of goods within the warehouse. Optimizing warehouse space utilization and planning for future capacity needs. Implementing and maintaining health, safety, hygiene, and security standards. Overseeing the maintenance and operation of warehouse equipment, including automated systems. Managing returns and recycling processes if applicable. Shopify Integration: Understanding how Shopify integrates with Warehouse Management Systems (WMS) to sync inventory and order data. Ensuring real-time inventory visibility and accurate stock levels across multiple sales channels (online store, POS, etc.). Streamlining order fulfillment processes, including automated picking, packing, and shipping. Utilizing Shopify's features for order management and fulfillment automation. Potentially managing multiple warehouses and coordinating inventory across locations using integrated systems. Inventory Management: Inventory Management: Ensuring accurate inventory tracking and control, preventing overstocking and stockouts. Utilizing barcode scanning and RFID technology for accurate inventory counts. Managing inventory allocation and optimization based on sales data and demand forecasting. People Management: Supervising and managing warehouse staff, including scheduling and performance monitoring. Providing training and ensuring staff are qualified to operate equipment and follow safety protocols. Developing and implementing standardized workflows for warehouse activities. Data Analysis and Reporting: Generating reports and statistics on warehouse performance, including order accuracy, fulfillment speed, and inventory turnover. Analyzing data to identify areas for improvement and optimize processes. Utilizing data for demand forecasting and inventory planning. Communication: Communicating effectively with staff, suppliers, and customers. Addressing customer inquiries and issues related to orders and shipments. Running site with safety and efficiency as priorities Daily communications with associates on service levels, accountability and performance. Creation of daily KPIs and transmission of same to VP of Operations Audit of daily labor and billing reports Ensure customer needs are met on a daily basis. Document and resolve any customer service or associate issues daily. Ensure all associates follow NLBN policies and work rules including NLBN safety work rules. Interview, hire, and train new warehouse associates. Supervise timely and accurate data entry for all services performed. QUALIFICATIONS: Must be very flexible with shift start times as well as days worked, including weekends and holidays. 3 years of management and leadership experience in an industrial setting. Ability to train, coach, and mentor warehouse associates. Strong organization and prioritizing skills. Ability to simultaneously perform multiple tasks. The ability to make decisions, problem solve, prioritize assignments, and direct the workforce in an ever-changing, warehouse environment. Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint Excellent aptitude in shopify and/or WMC systems. EDUCATION and/or EXPERIENCE: Warehousing, Logistics, Supply Chain or Third-Party experience preferred. BS/BA Degree or Associate Degree with Equivalent Experience is a plus but no required Excellent interpersonal communication, leadership, and customer service skills. Proven track record in supervision of warehouse employees including Hiring, Training, and Termination. Proven experience in providing high levels of customer service to internal and external customers. PHYSICAL REQUIREMENTS: Ability to stand for long period of times. Ability to safely operate material handling equipment as needed. Ability to work in warehouse environment on concrete flooring and in varying temperatures Ability to lift up to 75 lbs This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The job responsibilities and tasks described herein may be modified and expanded over time. We will offer the successful candidate: Salary commensurate with education, experience, and skills Annual Bonus incentive based on operational performance Benefits after 30 days including major medical, dental and vision, 401K PTO #J-18808-Ljbffr