Customer Support Specialist

AFCO Distribution & Milling is a division of Skagit Farmers Supply, a diversified agricultural supply cooperative based in Burlington, WA since 1934. The company operates multiple divisions and ten retail Country Store locations in Washington and Montana, serving farmers, homeowners, businesses, and communities throughout the Pacific Northwest. We’re currently seeking a Customer Support Specialist — a highly organized, detail‑oriented professional who thrives in a fast‑paced environment. In this role you’ll manage phone, email, and fax orders, enter them accurately into our POS system using ten‑key skills, and communicate directly with customers to keep orders flowing smoothly and accurately. JOB DUTIES & RESPONSIBILITIES Manage a large volume of inbound and outbound calls and emails with knowledge and efficiency. Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. Correctly enter and document customer orders on POS system. Identify key facts in routine orders and evaluate any inconsistencies and verify order. Strive for 100% accuracy. Encourage additional sales to increase the value of each order placed. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines, and policies. Manage own time, priorities, and resources to achieve work goals. Exhibit an ability to receive feedback, adapt to new processes and continuously develop skills. Demonstrate the ability to collaborate, communicate well and effectively relay information with an emphasis on developing positive professional relationships. Practice punctual and reliable attendance. Perform other duties as assigned. JOB REQUIREMENTS High school diploma or equivalent. Must pass pre‑employment drug screen as a condition of employment. Able to type efficiently and operate a 10‑key accurately. Strong organizational, multi‑tasking, problem solving and analytical skills with an emphasis on calculating figures and amounts. Ability to effectively communicate both verbally and in writing. Commitment to excellence and high standards especially regarding customer service. Proven track record of being dependable and reliable. Demonstrate proficiency with Microsoft Windows and Office. Prolonged periods sitting at a desk and working on a computer. Physical ability to lift, carry, push and pull up to 30 pounds. Professional appearance and demeanor. SCHEDULE This is a full‑time, onsite position based in Spokane Valley, WA. 40 hours per week, Monday through Friday, 8:00 AM – 4:30 PM, but must be available evenings and/or weekends as needed. COMPENSATION & BENEFITS Salary: $20.00 – $24.00 per hour. Medical Insurance* Life Insurance Long‑Term Disability Insurance Paid Vacation** Sick Pay 9 Paid Holidays 401(k) Retirement Match Employee Discounts Dependent Tuition Reimbursement Employee Assistance Program Employee Profit Sharing * 100% employer‑paid for employee coverage. ** Two to six weeks annually, depending on length of full‑time service. #J-18808-Ljbffr