Service Coordinator

The Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets. This position will have general administrative support to the Service Manager. Responsibilities Interface with customers, Unlimited Technology technical staff and Unlimited Technology Technical Support Center to handle service functions. Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLAs and KPIs. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Resolve billable and non-billable service tickets. Generate and process invoices for billable service items. Communicate daily with technicians regarding ticket/job status and schedule. Attend close-out meetings as appropriate. Open purchase orders for subcontractors. Schedule subcontractors for remote sites and follow through until close-out. Participate in the Safety Committee. Assist in product purchasing and order fulfillment activities such as placing material orders, providing pricing information, determining appropriate shipping methods, routes and rates. Monitor product order shipment to ensure on-time delivery to customers. Alert customers on shipping and schedule issues in advance. Maintain a competent understanding of the company’s products and their functions. Coordinate, analyze and improve customer service functions to meet company goals. Qualifications High school diploma or associate’s degree in finance and/or accounting. At least 1–2 years experience in administrative support. Proficient in the use of a computer; advanced word and excel skills required. Excellent negotiation and communication skills (verbal and written) and ability to work well with internal and external suppliers and customers. Strong work ethic, teamwork, “can do” attitude and desire to provide best service. Strong interpersonal and communicative skills. Self‑starter and quick learner.Self‑organized, able to work with minimum supervision. Ability to be onsite quarterly. #J-18808-Ljbffr