Systems Support Supervisor

Job Title: Systems Support Supervisor

Reports to: Systems Support Group Manager

FLSA Status: Exempt

Note: This operation runs 24/7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

Job Purpose:

To provide supervisory, operational, and hands-on support for all IT, telephony, and internal systems within the warehouse and distribution operations.

Essential Duties and Responsibilities:

• Serve as a team leader for regional system support teams, guiding and directing efforts to maintain and enhance warehouse and transportation systems.
• Receive direction from corporate IT, Networks, Desktop, and Security teams regarding IT standards, policies, and procedures.
• Travel as needed to support projects, installations, and operational requirements.

Networking:

• Assist in planning and implementing changes to the local IT infrastructure.
• Ensure network security measures align with corporate standards.
• Oversee administration and maintenance of LAN and IT infrastructure, providing guidance to support personnel.

Telephony:

• Manage and upgrade the company's telephone systems at local and regional levels.
• Oversee phone system configurations, routing, and seating assignments.

Training & Lab Maintenance:

• Maintain computer stations and software used for training programs.
• Provide support for system labs and troubleshooting as needed.

Internal Systems:

• Oversee troubleshooting, backups, archiving, and disaster recovery processes.
• Support implementation of internal systems projects as needed.

Business Continuity & Disaster Recovery:

• Utilize knowledge of SQL, VM server setup, and failover procedures to ensure minimal operational impact.
• Document business continuity plans and conduct regular testing and training.
• Respond quickly under pressure to system outages or operational disruptions.

Help Desk Administration:

• Supervise help desk operations at regional and local levels.
• Address escalated IT issues and provide timely resolutions.
• Manage tracking software and interface with staff to resolve system-related concerns.

Asset Management:

• Maintain vendor relationships and manage procurement of hardware, software, and IT supplies.
• Ensure company IT assets are properly maintained and accounted for.

Reporting & Compliance:

• Prepare daily, weekly, and monthly IT and systems reports for management.
• Ensure safety, sanitation, and compliance standards are upheld in all technology areas.

Minimum Requirements:

Before applying for this role, please read the following information about this opportunity found below.

• Strong communication skills with the ability to work independently and manage multiple warehouse technology programs.
• Advanced knowledge of computer networking, warehouse management systems (WMS), transportation management systems (TMS), and LAN administration.
• Experience with logistics systems, EDI, and troubleshooting complex technical issues.
• Proven management experience in high-level IT support environments.

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