Junior Help Desk Support Technician active Top Secret

Responsibilities

Peraton is currently seeking to hire a Junior Technical Help Desk Support for its Federal Strategic Cyber program.

Location: On-site Quantico VA

In this role you will:

• Provide Tier II technical support to end users via phone email and virtual support channels.
• Support the operation maintenance and troubleshooting of system infrastructure.
• Collaborate with Research and Development teams to test and optimize product-support techniques processes and tools.
• Create and deliver technical training materials for end users and support personnel.
• Compile and report monthly support metrics.
• Resolve issues efficiently and effectively while meeting or exceeding Service Level Agreements (SLAs).
• Work closely with Engineers and Developers to support the operation and maintenance of all components within the system environment.
• Participate and support in a monthly on-call rotation.
• Develop and maintain in-depth knowledge of the companys products services applications and systems.
• Provide support in an environment that operates 24 hours a day 7 days a week.

Qualifications

Required Qualifications:

• BS/BA with 3 years of relevant experience. An additional 4 years of relevant experience may be considered in lieu of the bachelors degree.
• Experience providing Tier I and Tier II technical support.
• Experience troubleshooting computer hardware software and networking systems.
• U.S. citizenship required.
• A current/active Top Secret security clearance with the ability to obtain/pass a polygraph.

Preferred / Desired Qualifications:

• Experience with Active Directory.
• Experience supporting RSA SecurID tokens.
• Experience with Microsoft SharePoint.
• Strong troubleshooting communication documentation and customer-service skills.
• Ability to work independently and collaboratively in a fast-paced 24/7 operations environment.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.

Target Salary Range

$66000 - $106000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.

Required Experience:

Junior IC