Intermediate Help Desk Technician
$48k - $66kPingWind
Location: Russell-Knox Building (RKB) - Quantico, VA PWS Task Area: PWS 2.15 - IT Service Management Required Clearance: Active TS/SCI Certifications: Security+ CE, Network+ CE, or ITIL 4 Foundation (minimum one required) Required Education: Associate's degree or higher in Information Technology, Cybersecurity, Computer Science, or a related discipline. Equivalent specialized experience may be accepted. Required Experience: Minimum of three (3) years of specialized experience in system administration, network administration, or service desk operations within Federal or Department of War (DoW) environments. Position Description Ailani Wind Joint Venture is seeking an Intermediate Help Desk Technician to support IT Service Management and endpoint operations at the Russell-Knox Building. The technician serves as a primary point of contact for users requesting technical assistance by telephone, walk‑in support, and the enterprise ticketing system. This position provides first‑look diagnosis and resolution, maintains complete ticket records, coordinates escalation when necessary, and supports executive, mobile‑device, and video teleconference users. The technician applies DAF and cyber enterprise procedures while delivering timely, professional customer service. Primary Responsibilities Typical Responsibilities/Tasks: Receive, document, categorize, prioritize, and track incidents and service requests through closure in the approved ITSM platform. Provide phone, walk‑in, and ticket‑based first‑level support for Government users. Troubleshoot DoW and DAF end‑user hardware, operating systems, approved applications, peripherals, mobile devices, and connectivity issues. Resolve incidents within assigned authority and *escalate* unresolved or high‑impact issues to the appropriate technical team with complete diagnostic information. Support account and access requests, authentication issues, and related user‑access workflows in accordance with approved procedures. Provide responsive support to senior leaders, executive users, and video teleconference users. Assist with outage and major‑incident response, user notifications, status updates, restoration tracking, and post‑incident documentation. Monitor assigned queues and dashboards to ensure tickets are acknowledged, updated, and resolved within required performance standards. Create and maintain knowledge articles, troubleshooting procedures, recurring‑issue documentation, and accurate resolution notes. Identify recurring problems and ticket trends and provide data to support problem management, reporting, and service improvement. Protect classified and sensitive information and comply with DAF cybersecurity, privacy, configuration‑management, and acceptable‑use requirements. Required Qualifications Expert‑level knowledge of DAF cyber enterprise policies and procedures and applicable USCYBERCOM and AFCYBER processes. Knowledge of DoW and DAF end‑user configurations, approved applications, endpoint technologies, and troubleshooting methods. Demonstrated ability to diagnose incidents, document actions clearly, and determine when escalation is required. Ability to use enterprise ITSM, remote‑support, monitoring, and knowledge‑management tools. Strong customer‑service, verbal‑communication, written‑communication, and follow‑through skills. Ability to work effectively with users and technical teams in a classified Federal environment. Desired Qualifications Experience supporting DAF or AFOSI users and mission environments. Experience supporting executive/VIP users, mobile devices, and VTC services. Working knowledge of incident, problem, change, and knowledge management based on ITIL practices. Additional relevant CompTIA, ITIL, HDI, Microsoft, or endpoint‑support certifications. About PingWind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service‑Disabled Veteran‑Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL. Our benefits include Eleven Federal Holidays Paid Time Off accrued each pay period Parental Leave Three medical plan choices with generous employer contribution Dental and Vision Insurance Company paid Short‑Term and Long‑Term Disability Company paid Life and AD&D Insurance 401k with competitive matching and vesting schedule Continuing education assistance Short Term / Long Term Disability & Life Insurance Medical, Dependent Care and Commuter Flexible Spending Accounts Employee Assistance Program Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass) 529 College Savings Plan Legal Insurance Pet Insurance Salary Range
$48K -66K
The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws. PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. #J-18808-Ljbffr PingWind$68k - $94k
...Intermediate Systems AdministratorAilani Wind Joint Venture is seeking an Intermediate Systems Administrator to administer and sustain on-... ...baselines.Coordinate with cybersecurity, network, application, service desk, and Government stakeholders to sustain mission availability....Suggested- PingWind is seeking an Intermediate Systems Administrator to sustain on-premises computing environments supporting NIPR, SIPR, SAP, and AFSCI missions. The role covers server/storage administration, virtualization, and backup/recovery across sanctioned environments. Responsibilities...Suggested
- PingWind seeks an Intermediate Help Desk Technician to support IT Service Management and endpoint operations at the Russell-Knox Building, Quantico, VA. You will act as the primary contact for technical assistance by phone, walk-in, or the enterprise ticketing system, delivering...Suggested
- PingWind, Inc. is seeking an Intermediate Help Desk Technician to support IT Service Management and endpoint operations at Quantico, VA. The role serves as the first point of contact for users requesting technical assistance by phone, walk-in, and the enterprise ticketing...Suggested
$23 - $26 per hour
...Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success. Responsibilities As Help Desk Technician I, you will create and troubleshoot tickets and provide in-person, over-the-phone, and remote technical support. This role...SuggestedInterim roleWork at officeImmediate startRemote workWeekend work- ...Intelligence, LLC is seeking a highly skilled and motivated Help Desk Specialist to support mission-critical IT operations for the... ...56,000.00 1 month ago Help Desk Support Services Specialist- Intermediate Customer Technical Support Specialist (Help Desk or NEN) (290...Full timeRemote workDay shift
- AMERICAN SYSTEMS is seeking a Help Desk Technician I to provide in-person, phone, and remote technical support. You will log requests, manage tickets, and assist with configuring end-user devices and cloud services. Strong communication and teamwork are essential as you...Remote jobInterim roleWeekend work
$110k - $150k
...higher Minimum 1-2 years demonstrated knowledge of utilizing ServiceNow 5 years' experience supporting DoD programs 5 years of intermediate knowledge of supporting DoD Software Development Project and Programs 5 years of demonstrated intermediate knowledge of...Full timeLocal area- ...Job Description Job Description SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort...Contract workWorldwide
$80k - $92k
Company Description Since 2006, MAXISIQ has advanced the state of Cyber RDT&E by bringing together industry expertise in software, hardware, communications and security, and leveraging decades of operational experience to deliver exceptional value to communities and the...Full timeLocal areaRemote work$55k - $65k
Description Job Title: Help Desk Specialist at Linchpin Solutions. Job Type: Full-time. Clearance Active Public Trust or higher. Work Schedule Full Time, Onsite, Monday - Friday. Role Overview The Tier 1 Help Desk Specialist serves as the primary interface for users...Full timeContract workWork experience placementWork at officeImmediate startMonday to FridayFlexible hours- ...foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. Requisition #: 1675 Job Title: Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND...For contractorsWork at office
- General Summary Supports the design and management of systems over the entire lifecycle from inception to phase-out. Supports internal IT process enhancement, creating scripts to automate internal workflows. Supports routine systems operations and maintenance of infrastructure...Contract workWork at office
- Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience...
- AnaVation is seeking an IT Support Specialist to join our team and support a range of IT-focused tasks for a client in Quantico, VA. The role requires hands-on helpdesk and on-site support, with emphasis on customer service and efficient issue resolution. The ideal candidate...
- AnaVation is seeking an IT Support Specialist to join our team on-site at Quantico, VA, to support a broad range of IT tasks and customer service for our federal client. You will guide users through configurations and troubleshooting, aiming for efficient issue resolution...
- Help Desk SpecialistIf you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Help Desk Specialist...Full timeContract workCurrently hiringImmediate start
- ...principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family. Digital Consultants is seeking a Help Desk Analyst I to join our team. This position is part of the IT Technology Development division within the NCIS ITD organization....
- EW Technical Specialist EW Technical Specialist Position Type: Full-Time, Exempt Work Location: Herndon, VA Clearance: Secret Shift: Day Travel: up to 60% Patriot Group International Inc. (PGI), voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies...Full timeOverseasShift work
- Linchpin Solutions, Inc. is hiring a Tier 1 Help Desk Specialist to serve as the primary interface for users and to resolve basic technical issues related to distance learning environments. This onsite role focuses on rapid access issue resolution and initial troubleshooting...
$54k - $75k
..., and AFSCI missions. Working under the technical oversight of intermediate and senior systems administrators, this position performs day-to... ...administrators and network, cyber, application, and service desk personnel to sustain mission operations. Required Qualifications...- ...Orchestrator, SCCM, or SCOM. Ten plus (10+) years of IT experience. Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II: SEC+CE. One of the following certifications required: MTA, MCTS, or MCSA. High school Diploma or GED. #J-18808...Local areaImmediate start
- Linchpin Solutions, Inc. is seeking an experienced IT Specialist V to lead and supervise network systems operation in support of DoD contracts. The role requires deep IT expertise, DoD security awareness, and the ability to work in a fast-paced government environment. Based...Full time
- ...multiple domestic and international locations.Provides Tier 2 deskside and walk-up IT support at FBI IT eXperience (ITX) storefront help desks at Quantico. Resolves hardware, software, mobile device, and printer tickets; supports Windows migration, annual tech refresh,...Work at office
- ...Reporting Analyst At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology...Local area
$64k - $124.2k
...At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for...Live inWork at officeLocal area- Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Analyst to deliver top-tier customer support to our client at Quantico, VA. The role focuses on incident resolution, user account management, and working with admins to ensure service delivery meets contractual...
$90k
...service DCSA end users. Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops... ...devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT...Remote workFlexible hours- General Dynamics Information Technology’s NCIS ITD team in Quantico, VA seeks a Help Desk Analyst Tier 1 to provide frontline IT support for mission-critical systems. You will handle incidents, assist users, and coordinate with specialists to restore services quickly. Ideal...
$90k
...clearance and Sec+ certification, with a target salary around $90k. You will deliver on-site and remote IT support, address incidents, and help modernize enterprise IT for national security through the One IT initiative. Expect a hands-on, mission-driven environment. #J-1880...Remote work
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