Customer Service Representative (bilingual)

Job Description

Job Description

We are an award-winning and nationally recognized insurance agency serving clients across Illinois, Wisconsin, and Michigan. Our agency focuses on protecting families and businesses while delivering outstanding customer service.

We are looking for a responsible, motivated, and professional individual to join our team in a customer service role. This position focuses on helping clients with their policies, answering questions, and making sure our customers receive the support they need.

We provide full training and licensing support for the right candidate. This position also offers long-term career growth opportunities within our agency.

We are a high-performing and competitive agency, which means we are very selective when choosing who joins our team. We look for individuals who are dependable, eager to learn, and committed to providing excellent service to our clients.

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Assist clients with policy questions, changes, and general service needs

Provide excellent customer service and support to existing clients

Help clients understand their insurance coverage and options

Maintain organized client records and follow agency procedures

Work closely with the agency team to ensure clients receive the best experience possible

High school diploma or equivalent

Strong communication and customer service skills

Professional attitude and strong work ethic

Organized and detail-oriented

Comfortable working with computers and basic office software

Ability to learn new systems and processes

Must be dependable and able to work well in a team environment

Willingness to obtain an insurance license (training and support provided)

Bilingual (English/Spanish) is a plus but not required