Office Assistant

At Sunshine Exteriors, we serve over 400 customers a year across a 30-mile radius. Our mission is to provide professional, timely, and effective solutions to our rapidly expanding customer base. As an Office Assistant, you play a key role in supporting daily operations and helping us deliver a great experience to every customer we serve.

This is an entry-level, in-office position with paid training. You’ll work alongside our team to keep the office running smoothly by assisting with administrative tasks, organizing information, and helping coordinate communication with customers.

Your mission is simple: stay organized, communicate clearly, and help ensure our operations run efficiently so our field team can focus on delivering excellent service. Your work behind the scenes helps Sunshine Exteriors continue to grow while maintaining a professional experience for every homeowner we serve.

Responsabilities

Assist with daily administrative tasks to support office operations

Answer phone calls and respond to customer inquiries in a professional and friendly manner

Schedule jobs and update customer information in our CRM

Communicate clearly with customers regarding estimates, scheduling, and service details

Track and organize basic job and customer information

Maintain a clean, organized office workspace and filing system

Support team leads with coordination between the office and field technicians

Attend short team meetings or check-ins as needed

Results

Customer Communication: Ensure customers receive timely, clear responses to calls, texts, and emails.

Scheduling Accuracy: Keep the schedule organized and up to date so jobs run smoothly for the field team.

Administrative Efficiency: Accurately enter and maintain customer and job information in the CRM.

Organization: Maintain a clean, structured office system for documents, files, and internal communication.

Team Support: Help coordinate communication between the office and technicians to prevent delays or confusion.

Customer Experience: Contribute to a professional, positive experience that leads to satisfied customers and repeat business.

Requirements

Skills: Strong communication, organization, and time management skills

Traits: Professional, dependable, personable, and detail-oriented

Technical: Comfortable using computers, basic software, and CRM systems to manage customer and job information

Work Environment: Able to work in an in-office setting and collaborate with team members throughout the day

Other: Must be reliable, punctual, and able to manage multiple tasks in a fast-paced environment