Retail Business Solutions Analyst

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Retail Business Solutions Analyst

Location: 5000 Kansas Avenue Kansas City, KS 66106

Department: Retail Business Solutions

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Position Summary:

• Provide promotion, support and consultation for AWG proprietary and vendor endorsed retail business systems and programs.
• Position Responsibilities:
• Good customer service skills and can relate technical issues to users.
• Actively promote and market AWG retail technology solutions.
• Provide consultation for the solutions and services offered and endorsed by AWG.
• Provide and coordinate training for retail technology offerings.
• Serve as the primary point of contact in the areas of ordering equipment, electronic payment processing, check services, gift cards, point of sale, back office, PCI Compliance, and vendor partner services.
• Coordinate with AWG management, employees and vendors in bringing the needed resources to our member locations.
• Work with our vendor partners to ensure service commitments are met.
• Communicate the benefits of our preferred vendor program.
• Develop and maintain relationships with the point of sale vendor community to ensure member needs are addressed.
• Develop member relationships through performance, follow through and commitment.
• Provide support and resolution for member issues.
• Coordinate vendor schedules where required for member support.

Position Requirements:

• Bachelor's degree in Business or Information Technology
• 3 years of retail grocery, grocery wholesale or point of sale
• MS Office Skills
• Excellent customer service skills
• Professional and positive attitude
• Communicate effectively
• Travel as required
• Project management
• Work well within a team

Associated Wholesale Grocers, Inc. (AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving over 1,100 member companies and over 3,400 locations throughout 31 states from 9 wholesale Divisions. The consolidated run-rate sales for AWG are $12.3billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, print and digital marketing services, health and beauty care, general merchandise, pharmaceutical products, specialty foods, and natural and organic products.

Benefits:

• Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Program
• Yearly Holiday Bonus