Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Salary Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been a State Farm agent for over 34 years and have proudly called Freehold home for the past 24. Outside the office, I’m an avid adventurer who loves golfing, cycling, hiking, and spending time outdoors in every season. Family is at the heart of everything I do — both in my personal life and in how I run my agency.

Though my office is small, it’s mighty — we take pride in the work we do and the relationships we build. I believe in creating a positive, supportive environment where everyone feels valued and has the opportunity to grow.

I offer a 401k, health benefits, license reimbursement, and a strong focus on work-life balance. Our office is also pet friendly, so you’ll often find a furry friend or two brightening the day.

I’m looking for someone who’s motivated, compassionate, and ready to make a real difference in people’s lives. If you’re the kind of person who finds fulfillment in helping others and wants to be part of a close-knit, purpose-driven team, you’ll fit right in here.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ed Hocker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.