Software Implementation Specialist - Customer Onboarding

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.


MetTel is looking for an Onboarding Manager to join their operations team in Holmdel, New Jersey!


Onboarding is a critical function that drives customer success and migrations, by providing a world class experience to every client. This role will ensure all customers have a clear understanding of the migration process and help prepare the client for the transition. They will be responsible for getting the steady state built to drive revenue and customer satisfaction.


ROLES AND RESPONSIBILITIES:

• Proactively manage initial account setup to drive ease of doing business with MetTel
• Operational director of all internal teams involved in the setup of the client, and process improvements overall
• Assist with driving migration success and continuously highlighting the value of the partnership
• Point of escalation for customer and internal advocate
• Responsible for explaining and implementing contract and purchased services
• Key resource for initial customer portal setup and training for adoption
• Ensure client delivery of key reports and deliverables to prepare New Client Services
• Schedules kickoff call and prepares customer for transition

DESIRED QUALIFICATIONS:

• Excellent verbal and written communication skills
• Ability to stay organized and provide a consistent customer experience
• Customer focused, with self-sufficient problem solving skills
• Strong interpersonal skills and the ability to build relationships both internally and externally
• Exceptional time management and multitasking ability, despite a high volume of assigned projects with competing timelines
• Ability to interface comfortably with senior executives and all levels within an organization
• Telecommunications experience is a plus, but not required

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $100,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.


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